How does the moderator error system work?
LiveWire moderators do their very best to ensure the community runs as smoothly as possible, and we pride ourselves on acting quickly and fairly. However, as with any human being or team of people, mistakes will be made throughout the process. This is when we absolutely encourage users to submit Moderator Error Reports - we want to correct our mistakes, and the sooner we are made aware of them, the sooner we will be able to work towards correcting the issue.
How do I report a Moderator Error?
1) If your topic is trashed, or you're formally warned or suggested for a denial of service, and you wish to file a moderator error in regards to that, there will be a direct link made available in the private message you receive. Again, you're encouraged to report these types of things if you truly believe a mistake has been made.
2) Every other circumstance will require for you to manually file an error report. You can do so by clicking here, or by going into the "My Account" tab (located either on the far left or far right of your page) and clicking "Report Moderation Error."
How do I know the status of my report?
You will not know the status of your report until it has officially been decided. Nevertheless, rest assured, your report absolutely must be addressed and formally closed. The time length in which this is done, however, varies. The majority of the time, moderator error reports are closed in an extremely quick fashion, but there are special circumstances that require for extended discussion and extended debate. If you become uneasy, you're encouraged to message a moderator to see how the process is going.
What else should I be aware of?
1) The clearer you present your argument, the more likely it is that the issue will be rectified. If you present a jumbled moderator error report that we have trouble understanding, it's likely we won't be able to correct the problem. Present your argument well, please.
2) Members will not be charged points for submitting a legitimate moderator error report, regardless of whether or not the moderator is actually at fault. However, if the report is spam, or the member makes no effort to clarify or challenge anything, five points will be charged.
3) The moderator who you file the report against will be unable to close the report on themselves. This is done to prevent a biased decision.
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