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 | / / / LiveWire Positions & Titles
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| Frequently Asked Questions
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What is a Peer Support Leader & how do I become one?
A Peer Support Leader (PSL) is a member who has demonstrated the exceptional ability to post considerate and meaningful replies to other members' problems and issues. This status is attained by filling out an application which is reviewed by the Moderation Team, and also serves as a prerequisite for users wishing to submit moderator applications.
Once a user is promoted to the position, they're immediately given a unique set of tools and abilities. In the support category, Peer Support Leaders are given the ability to access the Emergency Help Center and The Serious Forum to utilize their services to other members. In the moderation category, Peer Support Leaders are given tools to move topics to correct forums, and given the ability to "vote to delete" posts that are in violation of LiveWire's terms of use. It's essential to note, however, that these tools are not anywhere near the main function of a Peer Support Leader - the main objective should be to support the users, not moderation.
How can I tell if a member is a Peer Support Leader?
- The first way is to check the user's profile. Peer Support Leaders will have the following image in their profiles (on the right hand side):
- The second way is to look at the replies they make on the forums. Peer Support Leaders will have "Support Leader" directly under their avatars when they post.
- A third way is via the Active Members page, which can be customized to exclusively display Support Leaders. Peer Support Leaders will have this image directly beside their name:
 .
How do I apply to be a Peer Support Leader?
The following is a list detailing what moderators expect from your application. You should use it as a checklist to ensure your application process goes smoothly and quickly:
- Persistent Support: Posts should cover a wide range of time to demonstrate ongoing dedication to support. A majority should be recent (a range of posts over 30-60 days is appreciated). If all the posts are from months ago, or all from the same day, this will hinder your application so much so that it will very likely be rejected. There is no set spacing, but you should be reasonable.
- Forum Selection: The posts you decide to submit should all be from support-based forums. Since your primary goal as a Peer Support Leader is The Serious Forum and the eHelp system, you should try to avoid forums that do not deal with serious issues related to peer support. For example, if you submit a link from the Food and Cooking forum, your application will likely be rejected and you'll be asked to remove that link from your next application.
- Proper Linking: Please create direct links to your replies using the Link icon (
 ), which is found above every post. Your application will be immediately rejected if this step is skipped.
- Background Check: If you've had a questionable past here at LiveWire, your application could be significantly impacted. This is especially so if the infractions are in violation of the support atmosphere (encouraging harm, for example).
- Spelling, Grammar, & Communication: Your posts should show good spelling and grammar skills. While we will not grade your application as if we were an English teacher, you need to have an ability to clearly get your point across to those you are trying to assist. Communication is a vital asset.
- Rank: Rank does not matter when applying for Peer Support Leader. LiveWire does, however, prefer for newer members to wait around at least week before submitting an application. It's important that you have a general feel for the community and the way it is moderated (since you're given light moderation tools) before your account is promoted.
- Mediocrity Clause: The posts that you submit should not only be good, but they should go above and beyond what we expect from our members, standing out from all other posts in a given topic. Quality is more important than quantity, but posts should be more than a few sentences long, to show that you can elaborate, and to demonstrate your dedication to support here on LiveWire. Many applications are rejected on what moderators refer to as the "Mediocrity Clause," meaning that the application was "Just OK." Try to avoid this by showing us only your best replies, so as to demonstrate your ability to support others.
Once you feel you're prepared and qualified, please click here to apply for Peer Support Leader status. It's important to note that if you are accepted, yet you remain inactive for 60 days, you will be automatically demoted. Moderators will, as well, routinely do Peer Support Leader reviews to ensure that they are remaining vigilant in their tasks.
[ Written by Amphigory ] [ View All FAQs ] [ Write Your Own FAQ ]
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