|
Until you sign up you can't do much. Yes, it's free.
|
|
|
|
|
|
|
 | / / / LiveWire Positions & Titles
|  |
|
| Frequently Asked Questions
|
|
|
|
What is a Tech Support Leader & how do I become one?
A Tech Support Leader (TSL) is a member who has demonstrated the exceptional ability to post accurate and helpful replies to other members' technical problems. This status is attained by filling out an application which is reviewed by the Moderation Team, and also serves as a prerequisite for users wishing to submit moderator applications.
Once a user is promoted to the position, they're immediately given the ability move topics to correct forums, and to "vote to delete" posts that are in violation of LiveWire's terms of use. It's essential to note, however, that these tools are not anywhere near the main function of a Tech Support Leader - the main objective should be to assist the users with their technical questions and problems, not moderation.
How can I tell if a member is a Tech Support Leader?
- The first way is to check the user's profile. Tech Support Leaders will have the following image in their profiles (on the right hand side):
- The second way is to look at the replies they make on the forums. Tech Support Leaders will have "Tech Support Leader" directly under their avatars when they post.
- A third way is via the Active Members page, which can be customized to exclusively display Support Leaders. Tech Support Leaders will have this image directly beside their name:
 .
How do I apply to be a Tech Support Leader?
The following is a list detailing what moderators expect from your application. You should use it as a checklist to ensure your application process goes smoothly and quickly:
- Persistent Support: Posts should cover a wide range of time to demonstrate ongoing dedication to technical support. A majority should be recent (a range of posts over 30-60 days is appreciated). If all the posts are from months ago, or all from the same day, this will hinder your application so much so that it will very likely be rejected. There is no set spacing, but you should be reasonable.
- Forum Selection: The posts you decide to submit should all be from technical support-based forums, and from technical oriented topics.
- Proper Linking: Please create direct links to your replies using the Link icon (
 ), which is found above every post. Your application will be immediately rejected if this step is skipped.
- Background Check: If you've had a questionable past here at LiveWire, your application could be significantly impacted. This is especially so if the infractions are in violation of the support atmosphere (encouraging harm, for example).
- Spelling, Grammar & Communication: Your posts should show good spelling and grammar skills. While we will not grade your application as if we were an English teacher, you need to have an ability to clearly get your point across to those you are trying to assist. Communication is a vital asset, especially with regards to providing users with technical support. You're expected to have the ability to assist a user who may not be technologically savvy - get on their level if needed.
- Rank: Rank does not matter when applying for Tech Support Leader. LiveWire does, however, prefer for newer members to wait around at least week before submitting an application. It's important that you have a general feel for the community and the way it is moderated (since you're given light moderation tools) before your account is promoted.
- Mediocrity Clause: The posts that you submit should not only be good, but they should go above and beyond what we expect from our members, standing out from all other posts in a given topic. Many applications are rejected on what moderators refer to as the "Mediocrity Clause," meaning that the application was "Just OK." Try to avoid this by showing us only your best replies, so as to demonstrate your ability. It's also important to note that your posts are expected to be replies to technical questions posed by members, rather than a discussion giving your opinion on a technical topic.
Once you feel you're prepared and qualified, please click here to apply for Tech Support Leader status. It's important to note that if you are accepted, yet you remain inactive for 60 days, you will be automatically demoted. Moderators will, as well, routinely do Tech Support Leader reviews to ensure that they are remaining vigilant in their tasks.
[ Written by davjs ] [ View All FAQs ] [ Write Your Own FAQ ]
|
|
|
|
469 users online 
222954 members 
You have 1 new message.
