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Hung-up program installation

What to do?

Replies: 13 — Last Post Jan. 22, 2007 7:14pm by Forever Angel

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( ZenaGirl )

Omnipotent One
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OK computer geeks, I need help. I went to a website and got a notice from my FF browser that I needed a plug-in to use the site. So I clicked ok. Well this began downloading RealPlayer 10.5. Well near the end of the installation I get a error box that says �Installation can not be completed because an administrator account is required�. I canceled the install and reboot to my administrator account. Then I try installing again- but now I get this message: �Set-up decompression failed, possible download error. Please download this file again or contact your system administrator�.

Well I�ve downloaded the file three times- same problem. Nor can I deleted the program because its not listed in the add/remove program index. And my old RP won't work now either so I have no Realplayer at all. Rebooting the computer hasn�t helped. So what can I do to fix this short of a system restore which I don�t want to do because it would mess up some other things.

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~ Anyone who is not confused doesn't understand the situation ~

9:15 am on Jan. 18, 2007 | Joined May 2005 | 752 Days Active
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Shutter bug

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Call the number in the back of your pc?

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9:29 am on Jan. 18, 2007 | Joined July 2005 | 492 Days Active
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( ZenaGirl )

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Quote: from Shutter bug at 12:29 pm on Jan. 18, 2007

Call the number in the back of your pc?

It's out of warranty- they aren't going to help.
And they would just tell me to use the restore disk- that's their stock answer to everything.

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~ Anyone who is not confused doesn't understand the situation ~

9:50 am on Jan. 18, 2007 | Joined May 2005 | 752 Days Active
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( ZenaGirl )

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Where are all the computer geeks?
Why isn't anyone helping me with my problem??

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~ Anyone who is not confused doesn't understand the situation ~

6:46 am on Jan. 20, 2007 | Joined May 2005 | 752 Days Active
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Robert89

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I have noooooo idea if this will help, but you could clear out your internet cache. The installer was probably downloaded to there and is now just an incomplete file. Then download on the administrator account, but like I said, no idea if that will have any effect on it.

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8:29 am on Jan. 20, 2007 | Joined Sep. 2006 | 253 Days Active
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( ZenaGirl )

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Quote: from Robert89 at 11:29 am on Jan. 20, 2007

I have noooooo idea if this will help, but you could clear out your internet cache. The installer was probably downloaded to there and is now just an incomplete file. Then download on the administrator account, but like I said, no idea if that will have any effect on it.

I tried this- I even tried downloading it with IE and that wouldn't work either.

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~ Anyone who is not confused doesn't understand the situation ~

5:10 pm on Jan. 22, 2007 | Joined May 2005 | 752 Days Active
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Destinys Child

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Have you tried completely removing RP from your system? I'm not big on software problems, but that's what I'd start with.

6:37 pm on Jan. 22, 2007 | Joined Nov. 2006 | 605 Days Active
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masterfultemptation

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Hi Zena,

Have you tried going to realplayer.com and downloading it straight from there?

6:44 pm on Jan. 22, 2007 | Joined May 2006 | 382 Days Active
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( ZenaGirl )

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As I explained in my first post RP does not show in the program add/remove index now. The new one seems to have destroyed the old one without replacing it.

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~ Anyone who is not confused doesn't understand the situation ~

6:44 pm on Jan. 22, 2007 | Joined May 2005 | 752 Days Active
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( ZenaGirl )

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Quote: from masterfultemptation at 9:44 pm on Jan. 22, 2007

Hi Zena,
Have you tried going to realplayer.com and downloading it straight from there?

Yep, sure have- about six times.

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~ Anyone who is not confused doesn't understand the situation ~

6:44 pm on Jan. 22, 2007 | Joined May 2005 | 752 Days Active
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Forever Angel

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You might try this:

I haven't used it, but it has good reviews and it's free.

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"God does not play dice" - Albert Einstein
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Pectus Pectoris Memor

6:48 pm on Jan. 22, 2007 | Joined Dec. 2005 | 1086 Days Active
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masterfultemptation

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Is it possible to do a system restore to before you first tried installing it?

6:49 pm on Jan. 22, 2007 | Joined May 2006 | 382 Days Active
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( ZenaGirl )

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Quote: from masterfultemptation at 9:49 pm on Jan. 22, 2007

Is it possible to do a system restore to before you first tried installing it?

This would remove some programs and updates that I don't want to lose.

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~ Anyone who is not confused doesn't understand the situation ~

6:55 pm on Jan. 22, 2007 | Joined May 2005 | 752 Days Active
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Forever Angel

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You would lose everything that you've done since the last system save, whenever that was........ if you start the restore it should tell you the date of the last save.

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"God does not play dice" - Albert Einstein
"God does play dice" - Stephen Hawking

Pectus Pectoris Memor

7:14 pm on Jan. 22, 2007 | Joined Dec. 2005 | 1086 Days Active
Join to learn more about Forever Angel Kansas, United States | Straight Female | 20129 Posts | 36021 Points

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