Group Managers (29)
ajm51987
Annastasia
audrey820
BBallAsh23
bighead1991
branflakes
bri872002
davjs
DefaultTo0
dreamweaver
Enzeru
insertnamehere
iwashere85
MoonlitEden
Mysterious
penguincube
Periwinkle
PiXiE
RachLeigh13
Rastafarian
RelientKFan824
SimplisticComplexity
SomeoneLoveMe
Tangaroa
The Professional
UnusualOne
uscmedic
WigAOK9
wolverineh8ter

Post edited at 10:56 am on April 29, 2008 by wOlF

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I don't know, I think I am 70/40 on this issue.  I always give it my 110%.

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There is a difference between giving advice and helping people with their problems. Support leaders think they are supposed to give advice, like a friend might do, but really we should be more discriminating. We should be seeking to help people explore their problems and their options, not tell them what to do.

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What you want:
Typical e-help: "[four paragraphs explaining problem in detail]"
Typical e-help reply:"How does your friend feel about it when you say that? Are your other buddies sad?"
Fin.

You need to make it so people can reply to their e-helps.

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click and please click
^use head phones

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Quote: from davjs at 2:47 pm on May 22, 2006

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There is a difference between giving advice and helping people with their problems. Support leaders think they are supposed to give advice, like a friend might do, but really we should be more discriminating. We should be seeking to help people explore their problems and their options, not tell them what to do.

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How the hell are we supposed to do this in e-helps? You know they can't reply if they're anon other than to give feedback once, right?

What you want:
Typical e-help: "[four paragraphs explaining problem in detail]"
Typical e-help reply:"How does your friend feel about it when you say that? Are your other buddies sad?"
Fin.

You need to make it so people can reply to their e-helps.

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Bearsy, he just means rather than saying 'you should do this' replies should be more along the lines of 'the options available are...'/'you could do this, or this...'.

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We beat on, boats against the current, borne back ceaselessly into the past.