What happens when there is power loss is that we immediately go into UPS for a few minutes meanwhile the generator powers up. The UPS ensures no service disruption meanwhile the generator turns on. This happened normally but approximately 40% of the servers tripped during this process. Power loss and going into UPS followed by generator power has happened a few times in the past. But we have never experienced what has happened today - the power surge during this outage was extremely high.

We are meeting with our electrical engineers as we speak to analyze the situation to learn exactly what happened. We still have the data center running on generator as the power in the city could still be unstable and we do not want to risk any further outages. As many of you know these kind of issues do not happen often and we are taking this incident very seriously. The data center is equipped with a high level of UPS and generators are in place to ensure maximum uptime. We apologize for the inconveniences as we know this has effected a lot of you and your clients. We will be compensating per our SLA and will ensure we find out in detail what happened, resolve it completely and put measures in place so it doesn't repeat again.

95% of effected servers should be operating normally now and we sincerely thank you for your patience.

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La durée de nos passions ne dépend pas plus de nous que la durée de notre vie.
- La Rochefoucauld

Post edited at 7:41 pm on May 23, 2008 by iwashere85

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Candidate Information
WANT THOUSANDS OF POINTS?

You ain't Google, nobody expects perfection.  

Post edited at 7:46 pm on May 23, 2008 by i r sekz

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How drunk am I?
On a scale of 1 to Abraham Lincoln I am yellow.

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So you're getting rid of LW?

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Quote: from Da Bears at 7:40 pm on May 23, 2008

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So you're getting rid of LW?

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LOST fans, click here.

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So you're getting rid of LW?

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He didn't say that at all.

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I know what it is not to feel like you're in the room until he looks at you...
or touches your hand, or even makes a joke at your expense.
Just to let everyone know you're with him.
You're his.

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You ain't Google, nobody expects perfection.

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Google isn't perfect, I remember when It crashed.  

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Hmm...

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we know this has effected affected a lot of you and your clients.

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95% of effected affected servers should be operating normally

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This announcement seems a lot more professional than your previous ones.

Post edited at 11:45 pm on May 23, 2008 by brookie chookie23

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Check out my:
Art|Blog|Website
Need help with photography or graphic design? Ask me!

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Quote: from davjs at 12:09 pm on May 24, 2008

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we know this has effected affected a lot of you and your clients.

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95% of effected affected servers should be operating normally

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Thanks for keeping us updated. Does this have anything to do with the topic/post switching I talked to Scott about?

This announcement seems a lot more professional than your previous ones.

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I don't think he wrote it, I think its a direct quote from the Hosting Provider. If so, they need to correct their grammar.

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Welcome to My World
They say blood is thicker than water
I say, cum is thicker than blood and water. Do the math.
There's an ice pump where my heart is supposed to be.