( Queen Victoria II )
Quality Control Engineer Patron
I have AVG and Spybot Search and Destroy on my computer for protection against viruses and spyware. A little while ago, a message from AVG popped up saying there is a trojan horse in AIM 6 (called Startpage.CQS). I pressed "heal," and it said that the trojan horse was "healed." I cannot remove AIM 6 at all. I have tried "Add or Remove Programs" several times, and the same message keeps appearing.
I ran scans in both programs, and they found no threats.
Can someone help me? How can I uninstall AIM 6? I have not logged in... in months! I keep my computer very clean, too!
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2:33 pm on June 12, 2008 | Joined June 2008 | 57 Days Active Join to learn more about Queen Victoria IISouth Carolina, United States | GLBT AllyFemale | 905 Posts | 854 Points
motorhead
Anonymous Patron Support Leader
And what is the message you keep getting....?
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2:36 pm on June 12, 2008 | Joined Dec. 2005 | 610 Days Active Join to learn more about motorheadMassachusetts, United States | StraightMale | 15466 Posts | 26954 Points
( Queen Victoria II )
Quality Control Engineer Patron
The message says there is a threat detected. After I click "heal," another pops up with "Please run the uninstaller after installation is complete."
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2:38 pm on June 12, 2008 | Joined June 2008 | 57 Days Active Join to learn more about Queen Victoria IISouth Carolina, United States | GLBT AllyFemale | 905 Posts | 854 Points
A6stringpoet
Dairy Product Addict
three ways:
One is to go into your program directory and manually delete the program. You will have to make sure the program is not running by hitting ctrl alt delete and ending it for the processes.
Another is to reformat, but that is a lot more drastic, and would require a back up of all of your non system files that you wish to retain.
Another is to go into system restore and restore before the time you installed the program, but that will not work if you haven't made a restore point, and you will lose all other programs you have installed since that point.
I reformat my computer on a pretty regular basis just to give it a fresh start every now and again. Newer computers have a factory restart which involves restarting the computer and at the load page before window starts you press ctrl f11. this also removes info you on your comp since it was first turned on.
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2:40 pm on June 12, 2008 | Joined May 2008 | 20 Days Active Join to learn more about A6stringpoetConnecticut, United States | StraightMale | 781 Posts | 1025 Points
DefaultTo0 How are you gentlemen!! Patron Support Leader Tech Support Leader
If Spybot S&D found it, you should be able to click a link in the program to take you to removal instructions.
Alternatively, you could download Revo Uninstaller. It is a free uninstall program, which acts a lot more aggressively than the Windows Add/Remove programs feature. Use it and choose the deepest cleaning option to totally remove it.
2:40 pm on June 12, 2008 | Joined July 2006 | 670 Days Active Join to learn more about DefaultTo0Northern Ireland, United Kingdom | Label FreeMale | 9205 Posts | 25034 Points
motorhead
Anonymous Patron Support Leader
Quote: from A6stringpoet at 5:40 pm on June 12, 2008
three ways:
One is to go into your program directory and manually delete the program. You will have to make sure the program is not running by hitting ctrl alt delete and ending it for the processes.
It will still be entered in the registry, so this is a very primitive way of dealing with the problem.
Another is to reformat, but that is a lot more drastic, and would require a back up of all of your non system files that you wish to retain.
Completely unnecessary.
Another is to go into system restore and restore before the time you installed the program, but that will not work if you haven't made a restore point, and you will lose all other programs you have installed since that point.
Incorrect. Programs and files are not deleted with system restore, it also doesn't remove viruses.
------- If crime fighters fight crime and fire fighters fight fire, what do freedom fighters fight?
2:44 pm on June 12, 2008 | Joined Dec. 2005 | 610 Days Active Join to learn more about motorheadMassachusetts, United States | StraightMale | 15466 Posts | 26954 Points
Juewelz32
Advisor
So WhAt
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2:44 pm on June 12, 2008 | Joined May 2008 | 29 Days Active Join to learn more about Juewelz32Washington, United States | StraightFemale | 165 Posts | 458 Points
Quote: from A6stringpoet at 5:40 pm on June 12, 2008
three ways:
One is to go into your program directory and manually delete the program. You will have to make sure the program is not running by hitting ctrl alt delete and ending it for the processes.
It will still be entered in the registry, so this is a very primitive way of dealing with the problem.
Another is to reformat, but that is a lot more drastic, and would require a back up of all of your non system files that you wish to retain.
Completely unnecessary.
Another is to go into system restore and restore before the time you installed the program, but that will not work if you haven't made a restore point, and you will lose all other programs you have installed since that point.
Incorrect. Programs and files are not deleted with system restore, it also doesn't remove viruses.
Many of the Spy-programs out there on the internet will not remove the item from the registry either, and in fact add thier own registry code making the issue more problematic.
System restore will not delete the proogram correct but it will condense it and remove it from use at least.
Reformating is usually the way to go if you wish to completely eradicate the program without a risk of internal storage of it or having a Spy Ware program screw with your registry more.
------- I'm known as Mage and you are?.. You're Someone?.. Pleased to meet ya!
2:48 pm on June 12, 2008 | Joined May 2008 | 20 Days Active Join to learn more about A6stringpoetConnecticut, United States | StraightMale | 781 Posts | 1025 Points
( Queen Victoria II )
Quality Control Engineer Patron
Quote: from DefaultTo0 at 5:40 pm on June 12, 2008
If Spybot S&D found it, you should be able to click a link in the program to take you to removal instructions.
Alternatively, you could download Revo Uninstaller. It is a free uninstall program, which acts a lot more aggressively than the Windows Add/Remove programs feature. Use it and choose the deepest cleaning option to totally remove it.
Thank you for the advice!
Revo is awesome...
------- Excuse typos, please. ♥
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3:07 pm on June 12, 2008 | Joined June 2008 | 57 Days Active Join to learn more about Queen Victoria IISouth Carolina, United States | GLBT AllyFemale | 905 Posts | 854 Points
GoodSamaritan
Novice
I had the same thing happen to me, that's how I found this thread. I tried Revo, but that didn't work because it uses the program's own uninstall process, and is more aggressive because it can then clear any data that the uninstall process didn't clear. <p> What worked for me, however, was reinstalling AIM. I thought that it would give me trouble about me already having AIM, and whether it should overwrite or not, but it didn't. It just installed, and then I was able to uninstall it without a problem.
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And what is the message you keep getting....? 
