Norton isn't a suitable Anti-Virus for you, don't use it. Here is a link detailing what it is - it's a trojan virus, which enables whoever sent it to you complete control of your computer - they can open the CD-ROM slot, they can shut your monitor on and off, they can turn your webcam on, etc - it's serious business.
Upgrade to an AV like Kaspersky, which is the best on the market.