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The Peer Support Leader Guide |
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Replies: 48 Last Post Sep. 14 9:28am by Periwinkle
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( The Professional )
Patron
Support Leader
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The Serious Forum: In a nutshell, The Serious Forum is a discussion-based version of the eHelp system. As you may know, when a user submits an eHelp, they are incapable of posting in that particular topic again; this is how The Serious Forum (shortened to TSF) differs. The need was recognized that some users prefer the opportunity to respond back to their supporters, and some support leaders prefer to have the ability to talk directly with the person they are supporting - TSF accommodates that need perfectly. It works just as any other forum, with the exception that it's strictly support related, and protected from non-support leader replies, with the exception of the original poster. Your conduct and supportive replies, however, will still be held to the same high standard, as if it was eHelp. This forum is not for general discussion, and any replies you make should be made with the intention of supporting the user with whatever their concern may be. Post edited at 3:46 pm on Sep. 16, 2009 by The Professional
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 LiveWire Humor
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( The Professional )
Patron
Support Leader
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Support Leader Reviews: What is the SL review? All SLs are expected to give support consistently. SL reviews are our system of checking that everyone is doing their job. Who conducts them? SL reviews are conducted by the moderation team. Which moderator reviews you is determined mostly at random, but we do take steps to ensure that nobody is reviewed by a moderator with a bias towards or against them. When are they? There are two reviews each year; one in January and one in July. Depending on the outcomes of these reviews, you may be subject to additional reviews. What exactly happens? A moderator will look at your eHelp replies and replies in the support forums since your last review. They will then assign you a rating which will be noted on your profile. What are the ratings? - Excellent - You're doing a truly outstanding job.
- Good - What you're doing is great. While you could still improve, you're already doing a lot.
- Okay - This is the lowest 'pass' rating. You're doing enough, but it would be great to see some more.
- Borderline - You're not doing enough. If you don't receive a rating of 'okay' or above at the next review, you'll be demoted.
- On Probation - Again, you're not doing enough. This is a bit more complicated: see the section below, 'What happens if I'm put on probation?'
What happens if I'm put on probation? After being placed on probation you will have one month to make improvements. You will then be reviewed again on the basis of what you've done during that time. The moderator conducting the review will give you another rating, and what happens next depends on what that rating is. - Okay or above - Your improvement will be noted and you're in the clear until the next review of all the SLs.
- Borderline - You'll be given one more month to make improvements and will be reviewed again after that time. If you don't achieve a status of 'Okay' or above, you'll be demoted.
- On probation - You will be demoted.
I have personal circumstances which make it difficult for me to give support right now - will that be taken into account? If you have personal circumstances which impact your ability to give support or be active on the site, it's up to you to tell us about them. If you do and we agree that it's a valid reason, then we'll work with you to enable you to keep your status until such time as you can return to the site. Post edited at 3:57 pm on Sep. 16, 2009 by The Professional
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( The Professional )
Patron
Support Leader
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Conclusions: davjs - The pride I feel to work alongside this talented team of support leaders is greater than my love of sushi, and you should know that I would eat sushi three meals a day if I could afford it. iwashere85 - I appreciate all that has happened with this. I am glad that Jesse could take my idea, and turn it into this fantastic thing. Thanks to all of the other support leaders that truly showed that they deserve to be support leaders. Rastafarian - Remember this is an always expanding and adapting project, if anyone has any ideas please PM (Jesse or myself). rinni - Working with members who have been Support Leaders longer than me was a great experience! I feel like I know/understand more and am glad that I was able to work with people so dedicated to make this happen. The Professional - Working with a team of such experienced and dedicated support leaders was a wonderful experience! Thanks definitely goes to everyone who stayed so dedicated and understanding during the development of this project! And from all of us: Thank you all for taking the time to read and apply these subjects. It's our hope that it will be of some use in your time as a Peer Support Leader. Post edited at 3:42 pm on Sep. 16, 2009 by The Professional
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iwashere85
Connoisseur
Patron
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Hey Guys, Jesse and the other support leaders made this great guide for us. I really think we should use it to it's full advantage. Its such a great resource. It can also be used for members who wish to become Peer Support Leaders, who want to see what we do. The only thing I am trying to say, is, if you are a support leader, please take a look at this, It will come to use to you :) Well, even if you do not choose to use this guide, you can always use is as a backup, in case you are not sure of anything. If you have any problems or questions, message Rasta, Prof, or I. :) -iwashere85 Post edited at 6:15 pm on Oct. 25, 2007 by iwashere85
------- Election Information George Carlin FTW
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iamironman
ABCKMORST
Patron
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Very well written, Pro! Some of the Novice things, such as the personalization messages I hadn;t really thought of. Thanks for the tips!
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( The Professional )
Patron
Support Leader
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Thanks Iron - but it was very much a team effort! :-)
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davjs
Yeah LiveWire!
Patron
Support Leader
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I'm loving the guide. Nice work everyone!
------- Currently traveling in France
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