We can call it the support leader handbook. It can be as short as a sticky, but I really think it would help out. Explain what to do in a "Borderline" post, etc.

What do you think?

Back when we first got the feature to hide posts I thought somewhere in the application you should have had to take a test on if a post should be hidden or not, but eh, what do I know.

-------
:)

we've needed this ages ago i believe.

-------
↑ things i say ↑
←  what i like
↓ douchebag ↓

---

i think it needs a lot more in there than just that, but i'm all for it.

we've needed this ages ago i believe.

---

Want to help me write it, then submit it into the mods?

---

Quote: from CraziJ at 12:01 am on Oct. 13, 2007

---

i think it needs a lot more in there than just that, but i'm all for it.  

 we've needed this ages ago i believe.

---

Want to help me write it, then submit it into the mods?

---

---

Want to help me write it, then submit it into the mods?

---

i'd love to, but my life gets so busy.  main reason why i haven't done so myself.

-------
↑ things i say ↑
←  what i like
↓ douchebag ↓

We have an Etiquette Guideline, so why not?

Post edited at 10:04 pm on Oct. 12, 2007 by klutzyduck

-------
LW's BIG Contest

Enter now and win BIG!

However, why don't we all come up with idea's for some mutually agreed guidelines, specific to SL's only.  They could include something like:

• All of my replies in e-help will be done to the best of my ability, and I understand that poor replies may effect my SL status
  
• Any conduct on my SL account which is proved to be contrary to this site will potentially lead to my demotion
  
• SL's are here to provide a positive and supportive ethic to the site, and I agree to be a part of this team to the best of my ability
  
• I understand I may only hold one account at SL status at any given time
  
• Hiding posts is a level of trust given to me as a SL, and I will never abuse this facility
  

The guidelines shouldn't really written by David, they could be created by Support Leaders themselves, and then we're creating our own framework and standards that we agree to stick to

-------
The only good thing about breaking up
Is the making up we do after

Support Leaders should consistently satisy the following:

• Follow all universal guidelines and the Moderator Code of Conduct.
  
• Provide persistent support in the forums.
  
• Provide eHelp replies that are considerate, meaningful, thorough, and go far above and beyond the supportiveness expected from members.
  
• Strive to maintain and improve the support on the website.
  
• Conduct themselves in a friendly, trustworthy, and respectable manner.
  
• Protect the anonymity of members when revealed to them.
  
• Use any and all moderation powers bestowed upon them solely for the benefit of the website.
  
• Act to the best of their knowledge and understanding of the website and its policies, keep an open mind, and work to expand that knowledge and understanding.
  

Post edited at 12:50 am on Oct. 13, 2007 by hithere

-------
play the game of CONQUEST! (click here)

Scroll down to below the helpline numbers & age of consent.

-------

From a distance you look like my friend,

even though we are at war.

I'd be willing to help in any way, if you want me to.

-------
I chose, and my world was shaken. So what?
The choice may have been mistaken, the choosing was not...

Maybe it could be a sticky in the forum?

-------
drinking till the daylight hurts
you seem friendly who are you
that's a lot of wine that we got through