eHelp is merely an option to better help people, but to rate an support leaders status purely on the idea of eHelp is definately flawed.

eHelp is not a good way to determine whether a peer support leader should be demoted or not.

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"Who are you?" Sophie asked.
She received no response to this either, but felt a momentary
confusion as to whether it was she or her reflection who asked
the question.

Of course, we also take general activity and forum supportiveness into account. If someone replies to tons of supportive topics but not to eHelps, then that's probably fine.

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So when you're happy (Hurray!), or sad (Aw!),
Or frightened (Eeek!), or mad (Rats!)
An interjection starts a sentence right.