Ok so i have a contract with Orange but my phone seems to be broken as it started turnin its self off also deleted all my pictures also picture messages and internet are not working also when i make a call or someone calls me i get no sound even though my volume is up loud. i took it bk to the orange shop i got it from and they said they would not look at it or try to fix it nor could i get a replacement or upgrade my phone- there for im payin for a phone that doesnt work. sorry for the rant any one any suggestions
------- JoJohttp://www.vagonline.org.uk
9:41 am on Sep. 1, 2008 | Joined: July 2007 | Days Active: 471 Join to learn more about joz 12345Scotland, United Kingdom | StraightFemale | Posts: 1,702 | Points: 6,854
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Crazy snake
Novice Patron
By law you are entitled to have your phone replaced/repaired. When did you purchase it?
------- They say learning to love yourself is the first step, that you take when you want to be real... Just Be - Dj Tiesto
9:44 am on Sep. 1, 2008 | Joined: July 2005 | Days Active: 387 Join to learn more about Crazy snakeIreland | StraightMale | Posts: 9,246 | Points: -3,743
( joz 12345 )
Connoisseur
its a 13 month contract and i got it 6months ago
------- JoJohttp://www.vagonline.org.uk
9:44 am on Sep. 1, 2008 | Joined: July 2007 | Days Active: 471 Join to learn more about joz 12345Scotland, United Kingdom | StraightFemale | Posts: 1,702 | Points: 6,854
marshmellowman
wewerepromisedjetpacks Patron Support Leader Tech Support Leader
Did they say why? They usually cover these things unless they have reason to believe that you caused damage? That is as long as you bought it from them.
If you got it from somewhere else you'll need to contact either the place you bought it from or the original manufacturer to try to get it fixed or replaced (usually free if it's not your fault and the phone is less than a year old).
------- and victorious in war shall be made glorious in peace.
9:45 am on Sep. 1, 2008 | Joined: Feb. 2007 | Days Active: 775 Join to learn more about marshmellowmanEngland, United Kingdom | StraightMale | Posts: 24,825 | Points: 44,091
( joz 12345 )
Connoisseur
they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them
------- JoJohttp://www.vagonline.org.uk
9:46 am on Sep. 1, 2008 | Joined: July 2007 | Days Active: 471 Join to learn more about joz 12345Scotland, United Kingdom | StraightFemale | Posts: 1,702 | Points: 6,854
marshmellowman
wewerepromisedjetpacks Patron Support Leader Tech Support Leader
they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them
Well they should really help you in this case, but try to contact Samsung directly for help.
You can login to their website and request an Online Repair Service here.
------- and victorious in war shall be made glorious in peace.
9:48 am on Sep. 1, 2008 | Joined: Feb. 2007 | Days Active: 775 Join to learn more about marshmellowmanEngland, United Kingdom | StraightMale | Posts: 24,825 | Points: 44,091
they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them
Even so, they should be responsible for sending it away to the samsung company so. What they are doing is technically illegal, as you purchased it from them, so they should deal with samsung themselves over the phone
------- They say learning to love yourself is the first step, that you take when you want to be real... Just Be - Dj Tiesto
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they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them
