This topic is for SUGGESTIONS about to improve the current eHelp system. Please feel free to link to previous posts, and try and put things into bullet points so I can go through this topic in ONE WEEK and compile a list of ideas to send to David.

Thanks.


-------
oh, she's a dreamer ♥
be the change you wish to see in the world
-------
currently studying in france

Quote: from Nikki at 1:44 pm on July 9, 2008

---

Quote: from SimplisticComplexity at 9:42 pm on July 9, 2008

---

Personally, a big part of the reason I no longer deal with ehelps is because I don't like the system.  I would really like to see the whole rating thing scrapped.  .

---

Good point here. I agree with the ratings being a BIG problem. I remember once spending about half an hour on an eHelp reply and getting 1/4 for it.

---

I completely disagree in this manner.  I don't need the points, but the ratings and the feedback are important to me.  Part of the reason is my personality, and before a response, I typically no my answer.  The feedback (as you don't always get written feedback) gauges my work, and also lets me know whether or not my analysis was on spot with the person's personality.

This being said, when I get a bad rating, I typically know beforehand.  In a sense, it's like a game for me.  If that sounds horrible, I'm sorry.  But I do need motivation, and part of that comes from feedback.  If everyone gave something written, then it wouldn't matter in terms of numbers.

Now... this being said, couldn't the system be altered to allow SLs to receive ratings or not?  After you finish making the topic, you can decide whether or not you wish to receive a rating?  If that makes sense...?

But I guess a lot of you guys seem to be upset about it.  Personally, I don't let a number judge my worth, no matter what someone else says.  It's something to keep me motivated.  But if it causes problems for most SLs, then my drop in e-helps would be countered by the rise in others... right?

Suggestions

• Ability for the OP to reply to their own eHelp to provide answers and support for SLs (along with the scrapping of the Serious Forum)
  
• Remove eHelp rating system (keep feedbacks)
  
• Categories of SLs to which area they specialise in and,
  
• Before a member submits an eHelp they are presented with the list of online SLs and what each of their specialities is, so that they can get quicker support and would help to reduce the number of eHelps.
  

Post edited at 1:53 pm on July 9, 2008 by marshmellowman

-------
and victorious in war shall be made glorious in peace.

---

not allow guest submissions
only two within a 48 hour period
a word minimum, to discourage problems that are like " my life sux what do i do i want a boyfriend i'm short"

---

I was thinking about this as well.  Eliminating guest submissions.  They are more than welcome to open an account.

-------
stumbling toward sublimation

---

not allow guest submissions
only two within a 48 hour period
a word minimum, to discourage problems that are like " my life sux what do i do i want a boyfriend i'm short"

---

Lol, I agree with you here.  The amount of guest submissions are pretty big and although the replies are emailed to them, who knows if they actually read them?  So it's almost as if the reply went to waste in a sort of way.

I agree with the word minimum though.  It's hard to properly address an eHelp when it says:  "I want to die."

-------
You're like a bullet to my brain, I'm numb, can't kill my fun.
If you're good and done then thank you just the same.
I don't owe you anything.

the guests would have to come back to the website another time, a website whose layout they are unfamiliar with, and somehow figure out that their eHelp is in that little eHelp forum we have.

I think the number of people that actually come back and check their guest submitted ehelp is close to 5%.

-------
stumbling toward sublimation

---

Okay, why do people think that getting rid of guest submissions will make a difference?

---

Have you noticed the number of guest submissions we get?

It may not make a huge difference, some guests become members, and then make another e-help.  However, if you're a guest, you CAN'T post in the forums.  I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam)

---

Quote: from Nikki at 1:58 pm on July 9, 2008

---

Okay, why do people think that getting rid of guest submissions will make a difference?

---

Have you noticed the number of guest submissions we get?

It may not make a huge difference, some guests become members, and then make another e-help. However, if you're a guest, you CAN'T post in the forums. I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam)

---

I agree here.  Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind.  

-------
You're like a bullet to my brain, I'm numb, can't kill my fun.
If you're good and done then thank you just the same.
I don't owe you anything.

---

Quote: from Just Waiting Here at 5:00 pm on July 9, 2008

---

Quote: from Nikki at 1:58 pm on July 9, 2008

---

Okay, why do people think that getting rid of guest submissions will make a difference?

---

 

 Have you noticed the number of guest submissions we get?  

 It may not make a huge difference, some guests become members, and then make another e-help.  However, if you're a guest, you CAN'T post in the forums.  I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam)

---

I agree here. Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind.

---

But some of those guest eHelps are such nonsense. They're not emergencies, at all.

-------
oh, she's a dreamer ♥
be the change you wish to see in the world
-------
currently studying in france

• I feel as though the guest system is fine. Part of what makes LiveWire popular is allowing guest entries, this has been said before. Guests should be prompted to create an account after they complete their eHelp.
  
• I feel as though a word minimum is a horrible idea, and should never be implemented.
  
• The rating system should be kept, but changed. Feedback should be almost required, or highly suggested.
  
• I like the categories SLs specialize in.
  
• t-help! Haha
  
• Before a member can start an eHelp, a popup box should come up that reads "Only continue if this is a serious emergency and this is not something you can post in the forums."
  

---

Quote: from Define Your Line at 10:03 pm on July 9, 2008

---

Quote: from Just Waiting Here at 5:00 pm on July 9, 2008

---

Quote: from Nikki at 1:58 pm on July 9, 2008

---

Okay, why do people think that getting rid of guest submissions will make a difference?

---

  Have you noticed the number of guest submissions we get?

  It may not make a huge difference, some guests become members, and then make another e-help. However, if you're a guest, you CAN'T post in the forums. I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam)

---

 

 I agree here.  Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind.  

---

But some of those guest eHelps are such nonsense. They're not emergencies, at all.

---

That's exactly what I'm trying to say.  There needs to be a limit to guest submissions.  Or, when a guest tries to submit an eHelp it forces them to create a user name.  I mean, it takes 30 second for God's sake!

-------
You're like a bullet to my brain, I'm numb, can't kill my fun.
If you're good and done then thank you just the same.
I don't owe you anything.