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So you'd be for an optional rating - so each SL could choose whether they were rated or not?

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That's what I mentioned before.  Like I said, the feedback (good or not) is a motivating factor for me.  People don't give written feedback often enough for me to go off of it.

In terms of how it can go... if there's a way to possibly give an option per each e-help?  Or otherwise just give it an on/off button for the ratings, that would be cool...

Edit: The old system was horrible though. The worst thing would be to go back to that. I sort of like it the way it is though. :)

Post edited at 9:49 am on July 10, 2008 by xoxo1234

I don't think guest eHelps should be scrapped, although I agree that perhaps they should be encouraged to sign up.

I don't think that increasing the minimum amount of replies will really make much difference... there are eHelps with only one reply from nearly a month ago.

Perhaps the number of points for replying to an eHelp sooner should be greater? A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

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We beat on, boats against the current, borne back ceaselessly into the past.

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Perhaps the number of points for replying to an eHelp sooner should be greater? A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

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This, I like. It might not be the best way of going about things, and I know a lot of people don't care about points, but I think it could help getting people to reply.

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oh, she's a dreamer ♥
be the change you wish to see in the world
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currently studying in france

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Quote: from Arguia at 8:52 pm on July 10, 2008

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 Perhaps the number of points for replying to an eHelp sooner should be greater? A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

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This, I like. It might not be the best way of going about things, and I know a lot of people don't care about points, but I think it could help getting people to reply.

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Getting people to reply sooner rather than later was what I was thinking of.

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We beat on, boats against the current, borne back ceaselessly into the past.

Basically, I think that when people are filling out e-helps they should have to check a box for what the 'subject' of their e-help is going to be.  There should be different categories that goes as follows:
1) Family
2) Friends
3) Depression/Self harm
4) Relationships
5) Other

Each support leader should be forced to 'sign up' for the categories that they excel in the most.  Then, Whenever someone makes an e-help that goes into one of those categories I think that, that specific e-help should automatically be pmed to the ONLINE support leaders that take care of that subject.  

Naturally this would get annoying in the sense that you would be getting PMs at inopportune times, and you may not even feel like doing an e-help, but deal with it.  If you absolutely cannot do it, then don't, but that pm is a constant reminder that there is someone out there, at that moment, that is needing help in an area that you consider yourself to be educated on.  

With that being said, I think that any sl should still be able to answer an e-help in a category that they are not in if they so choose.  


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Hold me closer tiny dancer
Count the headlights on the highway

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Getting people to reply sooner rather than later was what I was thinking of.

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Yeah, but... what about the ehelps that don't get replies by day 5? Better late than never... except no points for you!

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A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

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Oh, and although this isn't really eHelp related, I would like some working Novice stats. That is one thing I haven't seen fixed since Feb or whenever I became one, and it would be cool to have.

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All night restaurant, North Kildonan. Luke warm coffee tastes like soap.
I trace your outline in spilled sugar, killing time and killing hope

Check out my photgraphy

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Ugh, no. I'd hate to be PM'd with stuff. We can't be FORCED to answer anything.

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Maybe it could be like a different colored dot or star or something by it, instead.

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I love life, but life has a boyfriend.
http://www.last.fm/user/chelseastar

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Quote: from Nikki at 4:11 pm on July 10, 2008

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Ugh, no. I'd hate to be PM'd with stuff. We can't be FORCED to answer anything.

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Maybe it could be like a different colored dot or star or something by it, instead.

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That would be better. I'd just hate to get continous PM's the whole time.

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oh, she's a dreamer ♥
be the change you wish to see in the world
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currently studying in france

For this reason, I've always been against all of these added rewards. HOWEVER. I know realize how crucial it is that our members and guests get the top level of support possible, and near immediately. After all, emergencies don't wait. For this reason, increasing the points gained for replying to an eHelp is a good idea, if not necessary. Any other added bonuses would also work. However, to make sure that support leaders remain active and don't just apply to receive the bonuses then never act in their job, we'd definitely need to install a quota.

So, in short. I know I've been rambling, and my English isn't top-notch when it comes to explaining myself. Basically:

• Install a mandatory quota for either supportive replies in the forums or eHelp replies. Just for example, three replies a month (either on the forums or eHelp).

• Increase the reward points for eHelp replies.

• On the forums, obviously, it is hard to determine what is a supportive reply automatically. Therefore we will install a rule: three supportive replies (or however many) earn 75 points. Support leader can only recognition for these replies (and as a result gain their promised points) by submitting their 3 replies to either:

      * Designated support manager. This would   be similar to already installed contest and quiz managers. Support leader would PM the support manager for their three replies to be reviewed for rewards.

       * Submitting a Support Report which will be received by the moderator team for reviewing and rewarding (or merely PMing a moderator is also an option).

• Increase rewards for becoming a support leader. Ideas - private browsing, bigger avatars, designer themes, etc.
  

I think this would really improve things.