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  LiveWire / Teen Forums / Discuss New Ideas & Suggestions / Viewing Topic

When receiving a written feedback from eHelp
Replies: 28Last Post Dec. 7, 2008 6:14pm by Killtyronedead
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( Seanee )


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...can we have a button where we can reply to what it said? Keeping it anon, of course.

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9:59 am on Dec. 7, 2008 | Joined: Sep. 2006 | Days Active: 670
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noraa


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That would be really amazing. Because honestly, when the person is anon, you can't PM them and when they reply to your eHelp reply you're sort of at a loss. There should be a place to have a full conversation.

10:01 am on Dec. 7, 2008 | Joined: Sep. 2007 | Days Active: 449
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major

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the support leaders know your screen name when you file an ehelp, and you know theirs when you get their response. If you file an E-help anonymously, you don't receive a message, so I don't know what you're asking.

Post edited at 10:04 am on Dec. 7, 2008 by major

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I really would support this.  I get follow up questions in anon ehelps all the time and there's nothing I can do to get back to them.  I feel bad just ignoring it :(

I don't know how hard this would be to implement in the messaging system but I think it would be really beneficial


10:02 am on Dec. 7, 2008 | Joined: July 2007 | Days Active: 661
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Killtyronedead


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If they want to talk to you more, or get more support from you, then they should come to you directly.  Replying to the written feedback is a bad idea, imo.

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10:02 am on Dec. 7, 2008 | Joined: Feb. 2007 | Days Active: 686
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( Seanee )


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Someone gave me feedback elaborating on my eHelp then asked me for advice, I can't help him/her because I don't know who he/she is !

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10:03 am on Dec. 7, 2008 | Joined: Sep. 2006 | Days Active: 670
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noraa


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Quote: from Major at 10:01 am on Dec. 7, 2008

the support leaders know your screen name when you file an ehelp, and you know theirs when you get their response. If you file and E-help anonymously, you don't receive a message, so I don't know what you're asking.
If somebody posts one anonymously, and then they respond with the feedback thingy to your eHelp, there's no way of contacting them to keep the conversation going.

10:03 am on Dec. 7, 2008 | Joined: Sep. 2007 | Days Active: 449
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Quote: from Major at 12:01 pm on Dec. 7, 2008

If you file and E-help anonymously, you don't receive a message,

????


10:03 am on Dec. 7, 2008 | Joined: July 2007 | Days Active: 661
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noraa


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Quote: from Killtyronedead at 10:02 am on Dec. 7, 2008

If they want to talk to you more, or get more support from you, then they should come to you directly. Replying to the written feedback is a bad idea, imo.
Some super-new people don't know any better and think they'll get a response somehow.

10:03 am on Dec. 7, 2008 | Joined: Sep. 2007 | Days Active: 449
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( Seanee )


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Quote: from Killtyronedead at 6:02 pm on Dec. 7, 2008

If they want to talk to you more, or get more support from you, then they should come to you directly. Replying to the written feedback is a bad idea, imo.
Yes, but often enough people see that as an easy way of doing it. They already received a message why send another? It's just easier.

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Oh, yeahh.

10:04 am on Dec. 7, 2008 | Joined: Sep. 2006 | Days Active: 670
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major

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Quote: from greatescape11 at 10:03 am on Dec. 7, 2008

Quote: from Major at 12:01 pm on Dec. 7, 2008

If you file and E-help anonymously, you don't receive a message,

????



meant an, but thanks for being a douchebag<3

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Killtyronedead


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Quote: from NoNoNora383 at 1:03 pm on Dec. 7, 2008

Quote: from Major at 10:01 am on Dec. 7, 2008

the support leaders know your screen name when you file an ehelp, and you know theirs when you get their response. If you file and E-help anonymously, you don't receive a message, so I don't know what you're asking.
If somebody posts one anonymously, and then they respond with the feedback thingy to your eHelp, there's no way of contacting them to keep the conversation going.


Yeah...?  Who says they want it to keep going?

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10:04 am on Dec. 7, 2008 | Joined: Feb. 2007 | Days Active: 686
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Quote: from Killtyronedead at 12:02 pm on Dec. 7, 2008

If they want to talk to you more, or get more support from you, then they should come to you directly. Replying to the written feedback is a bad idea, imo.

1 Not all members catch on to this.

2. It would be nice if there was a way they could stay anonymous.  


10:05 am on Dec. 7, 2008 | Joined: July 2007 | Days Active: 661
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Just Waiting Here


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Yeah, I've always felt like that... even if they have their name up, I rarely PM them though, because they may not want to talk more on the subject.

I only ever really want to respond back when they ask a question or something... and that sucks when they are anonymous, lol.


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Quote: from Major at 12:04 pm on Dec. 7, 2008

Quote: from greatescape11 at 10:03 am on Dec. 7, 2008

Quote: from Major at 12:01 pm on Dec. 7, 2008

If you file and E-help anonymously, you don't receive a message,
 

 ????



meant an, but thanks for being a douchebag<3


I wasnt correcting your grammar.  You receive a message back even if you file an anon ehelp


10:06 am on Dec. 7, 2008 | Joined: July 2007 | Days Active: 661
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