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  LiveWire / Technical Forums / General Tech Discussion / Viewing Topic

IBM Support is #1 in my books
Replies: 10 — Last Post Nov. 24, 2008 10:54pm by FurryPanther
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( MrRight )


Soothsayer
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"Hi there how may I help you today"

Me:"Yes my power cord is making a crackling noise and is not charging my laptop anymore" (My cat decided to eat it, shhhh)

IBM: "Whats your serial number"

Me: "Blah, blah blah"

IBM: "We are sending you a new cord in 1-2 business days" (WOW)

Took 5 minutes of my time calling in at 1AM.



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   YOU  SLUT

10:29 pm on Nov. 24, 2008 | Joined: Jan. 2007 | Days Active: 748
Join to learn more about MrRight Bahamas | Straight Male | Posts: 1,949 | Points: 13,261
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h a t t



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one of my programming teachers swears by IBM and he's a smart dude. i think my next laptop will be an IBM.
10:30 pm on Nov. 24, 2008 | Joined: June 2008 | Days Active: 305
Join to learn more about h a t t Ontario, Canada | Straight Male | Posts: 9,365 | Points: 31,968
neotreo


Enlightened One
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ibm still makes personal computers??? wow... didnt know that

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Do Not Meddle In The Affairs Of Dragons,
For You Are Crunchy and Good with Ketchup
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10:31 pm on Nov. 24, 2008 | Joined: July 2006 | Days Active: 564
Join to learn more about neotreo Pennsylvania, United States | Straight Male | Posts: 7,789 | Points: 16,508
OnOnE353


Swami
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Acer customer service is the poorest IMO. But their computers are brilliant.

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[Insert witty, intelligent comment here]
10:31 pm on Nov. 24, 2008 | Joined: Aug. 2007 | Days Active: 198
Join to learn more about OnOnE353 England, United Kingdom | Straight Male | Posts: 5,128 | Points: 25,194
blufindr


Runnin' through the streets!
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Very nice.

Meanwhile, Dell sucks balls

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"We were starting to establish some trust.  Except for all the lies."

10:32 pm on Nov. 24, 2008 | Joined: April 2008 | Days Active: 359
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( MrRight )


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Quote: from h a t t at 1:30 am on Nov. 25, 2008
one of my programming teachers swears by IBM and he's a smart dude. i think my next laptop will be an IBM.

You can't go wrong, first time calling in, they got my information, problem and solution all in 5 minutes.

My sister has a Sony Vaio laptop and I l spent an hour arguing with "Mr.Lastname, we need you to fax in your receipt to verify that this is your laptop" I PURCHASED THIS LAPTOP A YEAR AGO WHAT FUCKEN RECEIPT?!" Guy could barely speak english.

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   YOU  SLUT

10:34 pm on Nov. 24, 2008 | Joined: Jan. 2007 | Days Active: 748
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( MrRight )


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Quote: from neotreo at 1:31 am on Nov. 25, 2008
ibm still makes personal computers??? wow... didnt know that

Sorry its Lenovo support now. Amazing company to deal with.

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   YOU  SLUT
10:36 pm on Nov. 24, 2008 | Joined: Jan. 2007 | Days Active: 748
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FurryPanther

Endorphin Extraordinaire
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My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly.

I finally gave up. They'll never get my service again.

FP

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I think we are in rats' alley
Where the dead men lost their bones.

10:39 pm on Nov. 24, 2008 | Joined: June 2006 | Days Active: 645
Join to learn more about FurryPanther Ivory Coast | Label Free Male | Posts: 23,479 | Points: 30,592
Ramellan


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thats cool

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Mein Brüder ist Richard
10:41 pm on Nov. 24, 2008 | Joined: July 2006 | Days Active: 608
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( MrRight )


Soothsayer
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Quote: from FurryPanther at 1:39 am on Nov. 25, 2008
My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly.

I finally gave up. They'll never get my service again.

FP


So you have a lemon pretty much. This was my first time dealing with them and it was a great experience. If its hardware wont they send you a box and you ship it back to them to fix? Mine has 3 years warranty.

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   YOU  SLUT
10:48 pm on Nov. 24, 2008 | Joined: Jan. 2007 | Days Active: 748
Join to learn more about MrRight Bahamas | Straight Male | Posts: 1,949 | Points: 13,261
FurryPanther

Endorphin Extraordinaire
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Quote: from MrRight at 11:48 pm on Nov. 24, 2008
Quote: from FurryPanther at 1:39 am on Nov. 25, 2008
My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly.  

 I finally gave up. They'll never get my service again.  

 FP


So you have a lemon pretty much. This was my first time dealing with them and it was a great experience. If its hardware wont they send you a box and you ship it back to them to fix? Mine has 3 years warranty.

They refuse to replace the tablet, even though it's fucking falling apart. They want me to pay for the service to get it done locally, after I spent god knows how much on the extended warranty. It's fucking stupid. I'll never buy from them again.

FP

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I think we are in rats' alley
Where the dead men lost their bones.

10:54 pm on Nov. 24, 2008 | Joined: June 2006 | Days Active: 645
Join to learn more about FurryPanther Ivory Coast | Label Free Male | Posts: 23,479 | Points: 30,592
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