Virgin Media wrote to 24-year-old Aaron Needham, from Strelley, Nottingham, with details about the company's services.

The letter, sent last week, was addressed to ''Mr Illegal Immigrant''. It continued ''Dear Immigrant''.

A spokeswoman for the firm apologised to Mr Needham.
She said: ''We have conducted a full investigation into this very unfortunate isolated incident which we can confirm affects just one customer.

''The marketing database that we used to acquire this customer data was purchased from a third party.
''We are now in contact with that third party to investigate this error which we take very seriously.
''We're very sorry for any unnecessary upset this may have caused Mr Needham, this certainly was not our intention.''

Mr Needham said he was offended by the letter: ''I was a bit shocked. I was taken aback. I have tried to ring up and complain and they have not really done anything about it.

''They kept passing me from pillar to post. They tried to say it was not their fault, it was somebody else. It is not good.''

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Post edited at 3:07 pm on Mar. 20, 2010 by King Kong

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Pandora didn't think outside the box