Adding Reply Archived Topic: It will not be bumped to the top of the forum. Topic Hung-up program installation Membername   Not a member? Sign Up Free (takes 20 seconds) Password   Forgotten your password? Post Font: Verdana Arial Black Georgia Comic Sans Impact   Size: Tiny Normal Big Huge   Color: Default Dark Red Red Orange Brown Green Olive Cyan Blue Dark Blue Indigo Black [ Check Spelling ] [ Post Preview ] [ LiveTags ] FAQ Keyword Search: Post Options Favorites Manager Notify me of new replies to this topic by email Notify me of new replies to this topic by private message Original Post ZenaGirl Posted at 9:15 am on Jan. 18, 2007 OK computer geeks, I need help.  I went to a website and got a notice from my FF browser that I needed a plug-in to use the site.  So I clicked ok. Well this began downloading RealPlayer 10.5. Well near the end of the installation I get a error box that says “Installation can not be completed because an administrator account is required”.  I canceled the install and reboot to my administrator account.  Then I try installing again- but now I get this message: “Set-up decompression failed, possible download error.  Please download this file again or contact your system administrator”. Well I’ve downloaded the file three times- same problem.  Nor can I deleted the program because its not listed in the add/remove program index. And my old RP won't work now either so I have no Realplayer at all.   Rebooting the computer hasn’t helped. So what can I do to fix this short of a system restore which I don’t want to do because it would mess up some other things.

Replies Forever Angel Posted at 7:14 pm on Jan. 22, 2007 You would lose everything that you've done since the last system save, whenever that was........ if you start the restore it should tell you the date of the last save. ZenaGirl Posted at 6:55 pm on Jan. 22, 2007 Quote: from masterfultemptation at 9:49 pm on Jan. 22, 2007 Is it possible to do a system restore to before you first tried installing it? This would remove some programs and updates that I don't want to lose. masterfultemptation Posted at 6:49 pm on Jan. 22, 2007 Is it possible to do a system restore to before you first tried installing it? Forever Angel Posted at 6:48 pm on Jan. 22, 2007 You might try this: Uninstall I haven't used it, but it has good reviews and it's free. ZenaGirl Posted at 6:44 pm on Jan. 22, 2007 Quote: from masterfultemptation at 9:44 pm on Jan. 22, 2007 Hi Zena, Have you tried going to realplayer.com and downloading it straight from there? Yep, sure have- about six times. ZenaGirl Posted at 6:44 pm on Jan. 22, 2007 As I explained in my first post RP does not show in the program add/remove index now.  The new one seems to have destroyed the old one without replacing it. masterfultemptation Posted at 6:44 pm on Jan. 22, 2007 Hi Zena, Have you tried going to realplayer.com and downloading it straight from there? Destinys Child Posted at 6:37 pm on Jan. 22, 2007 Have you tried completely removing RP from your system? I'm not big on software problems, but that's what I'd start with. ZenaGirl Posted at 5:10 pm on Jan. 22, 2007 Quote: from Robert89 at 11:29 am on Jan. 20, 2007 I have noooooo idea if this will help, but you could clear out your internet cache. The installer was probably downloaded to there and is now just an incomplete file. Then download on the administrator account, but like I said, no idea if that will have any effect on it. I tried this- I even tried downloading it with IE and that wouldn't work either. Robert89 Posted at 8:29 am on Jan. 20, 2007 I have noooooo idea if this will help, but you could clear out your internet cache. The installer was probably downloaded to there and is now just an incomplete file. Then download on the administrator account, but like I said, no idea if that will have any effect on it. ZenaGirl Posted at 6:46 am on Jan. 20, 2007 Where are all the computer geeks? Why isn't anyone helping me with my problem??   ZenaGirl Posted at 9:50 am on Jan. 18, 2007 Quote: from Shutter bug at 12:29 pm on Jan. 18, 2007 Call the number in the back of your pc? It's out of warranty- they aren't going to help. And they would just tell me to use the restore disk- that's their stock answer to everything. Shutter Bug Posted at 9:29 am on Jan. 18, 2007 Call the number in the back of your pc? All 13 previous replies displayed.