Adding Reply Archived Topic: It will not be bumped to the top of the forum. Topic IBM Support is #1 in my books Membername   Not a member? Sign Up Free (takes 20 seconds) Password   Forgotten your password? Post Font: Verdana Arial Black Georgia Comic Sans Impact   Size: Tiny Normal Big Huge   Color: Default Dark Red Red Orange Brown Green Olive Cyan Blue Dark Blue Indigo Black [ Check Spelling ] [ Post Preview ] [ LiveTags ] FAQ Keyword Search: Post Options Favorites Manager Notify me of new replies to this topic by email Notify me of new replies to this topic by private message Original Post MrRight Posted at 10:29 pm on Nov. 24, 2008 "Hi there how may I help you today" Me:"Yes my power cord is making a crackling noise and is not charging my laptop anymore" (My cat decided to eat it, shhhh) IBM: "Whats your serial number" Me: "Blah, blah blah" IBM: "We are sending you a new cord in 1-2 business days" (WOW) Took 5 minutes of my time calling in at 1AM.

Replies FurryPanther Posted at 10:54 pm on Nov. 24, 2008 Quote: from MrRight at 11:48 pm on Nov. 24, 2008 Quote: from FurryPanther at 1:39 am on Nov. 25, 2008 My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly.    I finally gave up. They'll never get my service again.    FP So you have a lemon pretty much. This was my first time dealing with them and it was a great experience. If its hardware wont they send you a box and you ship it back to them to fix? Mine has 3 years warranty. They refuse to replace the tablet, even though it's fucking falling apart. They want me to pay for the service to get it done locally, after I spent god knows how much on the extended warranty. It's fucking stupid. I'll never buy from them again. FP MrRight Posted at 10:48 pm on Nov. 24, 2008 Quote: from FurryPanther at 1:39 am on Nov. 25, 2008 My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly. I finally gave up. They'll never get my service again. FP So you have a lemon pretty much. This was my first time dealing with them and it was a great experience. If its hardware wont they send you a box and you ship it back to them to fix? Mine has 3 years warranty. Ramellan Posted at 10:41 pm on Nov. 24, 2008 thats cool FurryPanther Posted at 10:39 pm on Nov. 24, 2008 My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly. I finally gave up. They'll never get my service again. FP MrRight Posted at 10:36 pm on Nov. 24, 2008 Quote: from neotreo at 1:31 am on Nov. 25, 2008 ibm still makes personal computers??? wow... didnt know that Sorry its Lenovo support now. Amazing company to deal with. MrRight Posted at 10:34 pm on Nov. 24, 2008 Quote: from h a t t at 1:30 am on Nov. 25, 2008 one of my programming teachers swears by IBM and he's a smart dude. i think my next laptop will be an IBM. You can't go wrong, first time calling in, they got my information, problem and solution all in 5 minutes. My sister has a Sony Vaio laptop and I l spent an hour arguing with "Mr.Lastname, we need you to fax in your receipt to verify that this is your laptop" I PURCHASED THIS LAPTOP A YEAR AGO WHAT FUCKEN RECEIPT?!" Guy could barely speak english. blufindr Posted at 10:32 pm on Nov. 24, 2008 Very nice. Meanwhile, Dell sucks balls OnOnE353 Posted at 10:31 pm on Nov. 24, 2008 Acer customer service is the poorest IMO. But their computers are brilliant. neotreo Posted at 10:31 pm on Nov. 24, 2008 ibm still makes personal computers??? wow... didnt know that h a t t Posted at 10:30 pm on Nov. 24, 2008 one of my programming teachers swears by IBM and he's a smart dude. i think my next laptop will be an IBM. All 10 previous replies displayed.