Quoting Post Archived Topic: It will not be bumped to the top of the forum. Topic Mobile Phone Problems Membername   Not a member? Sign Up Free (takes 20 seconds) Password   Forgotten your password? Post Font: Verdana Arial Black Georgia Comic Sans Impact   Size: Tiny Normal Big Huge   Color: Default Dark Red Red Orange Brown Green Olive Cyan Blue Dark Blue Indigo Black [ Check Spelling ] [ Post Preview ] [ LiveTags ] Quote: from [m]Natsy[/m] at 9:43 am on Sep. 1, 2008[quote]are you insured?[/quote] FAQ Keyword Search: Post Options Favorites Manager Notify me of new replies to this topic by email Notify me of new replies to this topic by private message Original Post joz 12345 Posted at 9:41 am on Sep. 1, 2008 Ok so i have a contract with Orange but my phone seems to be broken as it started turnin its self off also deleted all my pictures also picture messages and internet are not working also when i make a call or someone calls me i get no sound even though my volume is up loud. i took it bk to the orange shop i got it from and they said they would not look at it or try to fix it nor could i get a replacement or upgrade my phone- there for im payin for a phone that doesnt work. sorry for the rant any one any suggestions

Replies Crazy snake Posted at 9:56 am on Sep. 1, 2008 Quote: from joz 12345 at 5:46 pm on Sep. 1, 2008 they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them Even so, they should be responsible for sending it away to the samsung company so. What they are doing is technically illegal, as you purchased it from them, so they should deal with samsung themselves over the phone marshmellowman Posted at 9:48 am on Sep. 1, 2008 Quote: from joz 12345 at 5:46 pm on Sep. 1, 2008 they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them Well they should really help you in this case, but try to contact Samsung directly for help. You can login to their website and request an Online Repair Service here. joz 12345 Posted at 9:46 am on Sep. 1, 2008 they said they didnt have any engineers that fix samsung phones but they did sell it to me and my 13 month contract is with them marshmellowman Posted at 9:45 am on Sep. 1, 2008 Did they say why? They usually cover these things unless they have reason to believe that you caused damage? That is as long as you bought it from them. If you got it from somewhere else you'll need to contact either the place you bought it from or the original manufacturer to try to get it fixed or replaced (usually free if it's not your fault and the phone is less than a year old). joz 12345 Posted at 9:44 am on Sep. 1, 2008 its a 13 month contract and i got it 6months ago Crazy snake Posted at 9:44 am on Sep. 1, 2008 By law you are entitled to have your phone replaced/repaired. When did you purchase it? Natsy Posted at 9:43 am on Sep. 1, 2008 are you insured? All 7 previous replies displayed.