Pretty much, when she opens Firefox is crashes immediately and a message comes up saying it has to close due to an error (the normal message with the error report button thing). I have looked on Google for her and copied some stuff to her to help, but none of it has worked.
Any help?
open it in safe mode and then disable the most recent add-on that was installed?
Safe mode wouldn't open.
1. Remove/Disable extentions 2. Reinstall