Pages: 1 2 3  Next -- Posted by nikki at 1:49 pm on July 9, 2008 Okay, so the last topic got very muddled very quickly. This topic is for SUGGESTIONS about to improve the current eHelp system. Please feel free to link to previous posts, and try and put things into bullet points so I can go through this topic in ONE WEEK and compile a list of ideas to send to David. Thanks. -- Posted by Just Waiting Here at 1:51 pm on July 9, 2008 In response to something from before... Quote: from Nikki at 1:44 pm on July 9, 2008 Quote: from SimplisticComplexity at 9:42 pm on July 9, 2008 Personally, a big part of the reason I no longer deal with ehelps is because I don't like the system.  I would really like to see the whole rating thing scrapped.  . Good point here. I agree with the ratings being a BIG problem. I remember once spending about half an hour on an eHelp reply and getting 1/4 for it. I completely disagree in this manner.  I don't need the points, but the ratings and the feedback are important to me.  Part of the reason is my personality, and before a response, I typically no my answer.  The feedback (as you don't always get written feedback) gauges my work, and also lets me know whether or not my analysis was on spot with the person's personality. This being said, when I get a bad rating, I typically know beforehand.  In a sense, it's like a game for me.  If that sounds horrible, I'm sorry.  But I do need motivation, and part of that comes from feedback.  If everyone gave something written, then it wouldn't matter in terms of numbers. Now... this being said, couldn't the system be altered to allow SLs to receive ratings or not?  After you finish making the topic, you can decide whether or not you wish to receive a rating?  If that makes sense...? But I guess a lot of you guys seem to be upset about it.  Personally, I don't let a number judge my worth, no matter what someone else says.  It's something to keep me motivated.  But if it causes problems for most SLs, then my drop in e-helps would be countered by the rise in others... right? -- Posted by marshmellowman at 1:52 pm on July 9, 2008 Suggestions Ability for the OP to reply to their own eHelp to provide answers and support for SLs (along with the scrapping of the Serious Forum) Remove eHelp rating system (keep feedbacks) Categories of SLs to which area they specialise in and, Before a member submits an eHelp they are presented with the list of online SLs and what each of their specialities is, so that they can get quicker support and would help to reduce the number of eHelps. -- Posted by major at 1:52 pm on July 9, 2008 not allow guest submissions only two within a 48 hour period a word minimum, to discourage problems that are like " my life sux what do i do i want a boyfriend i'm short" -- Posted by Just Waiting Here at 1:56 pm on July 9, 2008 Quote: from Major at 1:52 pm on July 9, 2008 not allow guest submissions only two within a 48 hour period a word minimum, to discourage problems that are like " my life sux what do i do i want a boyfriend i'm short" I was thinking about this as well.  Eliminating guest submissions.  They are more than welcome to open an account. -- Posted by nikki at 1:58 pm on July 9, 2008 Okay, why do people think that getting rid of guest submissions will make a difference? -- Posted by major at 1:58 pm on July 9, 2008 by "only two within a 48 hour period" i meant two submissions per member -- Posted by Define Your Line at 1:59 pm on July 9, 2008 Quote: from Major at 4:52 pm on July 9, 2008 not allow guest submissions only two within a 48 hour period a word minimum, to discourage problems that are like " my life sux what do i do i want a boyfriend i'm short" Lol, I agree with you here.  The amount of guest submissions are pretty big and although the replies are emailed to them, who knows if they actually read them?  So it's almost as if the reply went to waste in a sort of way. I agree with the word minimum though.  It's hard to properly address an eHelp when it says:  "I want to die." -- Posted by major at 2:00 pm on July 9, 2008 because if it's a current member that wants to remain anonymous they can just pick anonymous the guests would have to come back to the website another time, a website whose layout they are unfamiliar with, and somehow figure out that their eHelp is in that little eHelp forum we have. I think the number of people that actually come back and check their guest submitted ehelp is close to 5%. -- Posted by Just Waiting Here at 2:00 pm on July 9, 2008 Quote: from Nikki at 1:58 pm on July 9, 2008 Okay, why do people think that getting rid of guest submissions will make a difference? Have you noticed the number of guest submissions we get? It may not make a huge difference, some guests become members, and then make another e-help.  However, if you're a guest, you CAN'T post in the forums.  I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam) -- Posted by Define Your Line at 2:03 pm on July 9, 2008 Quote: from Just Waiting Here at 5:00 pm on July 9, 2008 Quote: from Nikki at 1:58 pm on July 9, 2008 Okay, why do people think that getting rid of guest submissions will make a difference? Have you noticed the number of guest submissions we get? It may not make a huge difference, some guests become members, and then make another e-help. However, if you're a guest, you CAN'T post in the forums. I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam) I agree here.  Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind.   -- Posted by nikki at 2:04 pm on July 9, 2008 I agree with you guys on this, I was just hoping for some more detail, that's all. -- Posted by nikki at 2:05 pm on July 9, 2008 Quote: from Define Your Line at 10:03 pm on July 9, 2008 Quote: from Just Waiting Here at 5:00 pm on July 9, 2008 Quote: from Nikki at 1:58 pm on July 9, 2008 Okay, why do people think that getting rid of guest submissions will make a difference?    Have you noticed the number of guest submissions we get?    It may not make a huge difference, some guests become members, and then make another e-help.  However, if you're a guest, you CAN'T post in the forums.  I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam) I agree here. Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind. But some of those guest eHelps are such nonsense. They're not emergencies, at all. -- Posted by iwashere85 at 2:06 pm on July 9, 2008 Suggestions (my apologies if they have already been said somewhere) I feel as though the guest system is fine. Part of what makes LiveWire popular is allowing guest entries, this has been said before. Guests should be prompted to create an account after they complete their eHelp. I feel as though a word minimum is a horrible idea, and should never be implemented. The rating system should be kept, but changed. Feedback should be almost required, or highly suggested. I like the categories SLs specialize in. t-help! Haha Before a member can start an eHelp, a popup box should come up that reads "Only continue if this is a serious emergency and this is not something you can post in the forums." -- Posted by Define Your Line at 2:07 pm on July 9, 2008 Quote: from Nikki at 5:05 pm on July 9, 2008 Quote: from Define Your Line at 10:03 pm on July 9, 2008 Quote: from Just Waiting Here at 5:00 pm on July 9, 2008 Quote: from Nikki at 1:58 pm on July 9, 2008 Okay, why do people think that getting rid of guest submissions will make a difference?   Have you noticed the number of guest submissions we get?   It may not make a huge difference, some guests become members, and then make another e-help. However, if you're a guest, you CAN'T post in the forums. I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam)    I agree here.  Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind.   But some of those guest eHelps are such nonsense. They're not emergencies, at all. That's exactly what I'm trying to say.  There needs to be a limit to guest submissions.  Or, when a guest tries to submit an eHelp it forces them to create a user name.  I mean, it takes 30 second for God's sake! -- Posted by Just Waiting Here at 2:07 pm on July 9, 2008 Quote: from Nikki at 2:05 pm on July 9, 2008 Quote: from Define Your Line at 10:03 pm on July 9, 2008 Quote: from Just Waiting Here at 5:00 pm on July 9, 2008 Quote: from Nikki at 1:58 pm on July 9, 2008 Okay, why do people think that getting rid of guest submissions will make a difference?   Have you noticed the number of guest submissions we get?   It may not make a huge difference, some guests become members, and then make another e-help. However, if you're a guest, you CAN'T post in the forums. I would assume that at least some of them might try the normal forums first... or otherwise, they may not bother making the e-help if they don't think it's important enough (and not to mention we could avoid the spam)    I agree here.  Guests cannot post in the forum which practically leaves them no choice but to send in an eHelp if they have anything on their mind.   But some of those guest eHelps are such nonsense. They're not emergencies, at all. Exactly, but as a guest, that is the ONLY option you have.  You can't use the forums, you can't PM anyone... you only have e-help.  Some of them just want someone to talk to or tell their problems to.  Some of them just do it because they're bored.  But if you have to actually go through the sign up process, then it would most likely reduce the numbers, or push some of those e-helps into the normal forums. -- Posted by major at 2:09 pm on July 9, 2008 Quote: from Just Waiting Here at 2:07 pm on July 9, 2008 push some of those e-helps into the normal forums. is that supposed to be an argument against denying guest submissions? because that is a wonderful thing if they can resolve their problem in the forums david made it so signing up for this website is like a 20 second procedure (also the reason why we get so many trolls) if they're bored they join the forum, they don't post an ehelp that the support leaders jump on because it's easy points and they don't vote to delete, and they feel like they're done their one ehelp of the day so they skip the actual productive ones the "but the guests have no other optIoN!!!!!!" argument simply holds no water -- Posted by nikki at 2:10 pm on July 9, 2008 I think they should be really persuaded to join, and reminded that eHelp is only there for emergencies. I also think we should have a "report eHelp" button. That way, if an eHelp is really not an emergency, an online moderator can delete it quickly, rather than have to wait before enough SL's have voted on it. -- Posted by iwashere85 at 2:12 pm on July 9, 2008 Oh, and the eHelp system's minimum replies need to go up to 3. I know it will create MORE new eHelps, but 2 replies often isn't enough. -- Posted by Just Waiting Here at 2:14 pm on July 9, 2008 Quote: from Major at 2:09 pm on July 9, 2008 Quote: from Just Waiting Here at 2:07 pm on July 9, 2008 push some of those e-helps into the normal forums. is that supposed to be an argument against denying guest submissions? because that is a wonderful thing if they can resolve their problem in the forums david made it so signing up for this website is like a 20 second procedure (also the reason why we get so many trolls) if they're bored they join the forum, they don't post an ehelp that the support leaders jump on because it's easy points and they don't vote to delete, and they feel like they're done their one ehelp of the day so they skip the actual productive ones the "but the guests have no other optIoN!!!!!!" argument simply holds no water No, that's a reason for denying guests.  If a question can go to the normal forums first, then it's better that way. -- Posted by nikki at 2:14 pm on July 9, 2008 Quote: from iwashere85 at 10:12 pm on July 9, 2008 Oh, and the eHelp system's minimum replies need to go up to 3. I know it will create MORE new eHelps, but 2 replies often isn't enough. Didn't it used to be four? -- Posted by Just Waiting Here at 2:18 pm on July 9, 2008 Quote: from iwashere85 at 2:12 pm on July 9, 2008 Oh, and the eHelp system's minimum replies need to go up to 3. I know it will create MORE new eHelps, but 2 replies often isn't enough. I've been thinking about that.  And I mean, when you answer one e-help, it does reduce your number... so technically it would work.  But then again, maybe get the flashing to stop at 2 replies, but only get the light to go gray when there are three replies (And also have it show up when you click the 'New only' button) -- Posted by marshmellowman at 2:18 pm on July 9, 2008 Would it be feasible to be able to 'move' an eHelp into one of the support forums from the eHelp system. The poster may be discouraged if they find their eHelp has been deleted, so if you could 'move' it into a support forum where anyone could reply (or even TSF if that is kept) and send them a message or email, then it could reduce the eHelp load while satisfying the originator. -- Posted by barnabas at 2:19 pm on July 9, 2008 I like the idea of removing guest e-helps. I cant remember the last time I answered a serious guest e-help. we have annonymous posting for that very reason. Also I like the idea of a report e-help button, or better yet, a mod whose job was e-helps. Sort of a glorified SL whose only job was keeping track of the ehelp area, much like we have a dictionary manager and a contest manager. -- Posted by major at 2:21 pm on July 9, 2008 Quote: from marshmellowman at 2:18 pm on July 9, 2008 Would it be feasible to be able to 'move' an eHelp into one of the support forums from the eHelp system. The poster may be discouraged if they find their eHelp has been deleted, so if you could 'move' it into a support forum where anyone could reply (or even TSF if that is kept) and send them a message or email, then it could reduce the eHelp load while satisfying the originator. i can't think of one situation where an ehelp was deleted that was support topic worthy -- Posted by hithere at 2:25 pm on July 9, 2008 Quote: from Major at 2:00 pm on July 9, 2008 because if it's a current member that wants to remain anonymous they can just pick anonymous the guests would have to come back to the website another time, a website whose layout they are unfamiliar with, and somehow figure out that their eHelp is in that little eHelp forum we have. I think the number of people that actually come back and check their guest submitted ehelp is close to 5%. they don't have to come back; they get emails. -- Posted by major at 2:27 pm on July 9, 2008 thank you for your input, spencer -- Posted by xoxo1234 at 2:29 pm on July 9, 2008 Sorry I disappeared, I was trying to go to sleep again. >< Anyway, I stick with what I've said before. I understand that obviously there are flaws, but there are in every idea, so please add mine to your list just in case. :) -- Posted by major at 2:30 pm on July 9, 2008 ...write what you said here, no one is going to go back and check. that's the purpose of the topic -- Posted by iwashere85 at 2:47 pm on July 9, 2008 Quote: from Nikki at 5:14 pm on July 9, 2008 Quote: from iwashere85 at 10:12 pm on July 9, 2008 Oh, and the eHelp system's minimum replies need to go up to 3. I know it will create MORE new eHelps, but 2 replies often isn't enough. Didn't it used to be four? Yes, once a long time ago. Haha. I'd love it at 4, but that isn't feasible anymore. Pages: 1 2 3  Next