-- Posted by MrRight at 10:29 pm on Nov. 24, 2008 "Hi there how may I help you today" Me:"Yes my power cord is making a crackling noise and is not charging my laptop anymore" (My cat decided to eat it, shhhh) IBM: "Whats your serial number" Me: "Blah, blah blah" IBM: "We are sending you a new cord in 1-2 business days" (WOW) Took 5 minutes of my time calling in at 1AM. -- Posted by h a t t at 10:30 pm on Nov. 24, 2008 one of my programming teachers swears by IBM and he's a smart dude. i think my next laptop will be an IBM. -- Posted by neotreo at 10:31 pm on Nov. 24, 2008 ibm still makes personal computers??? wow... didnt know that -- Posted by OnOnE353 at 10:31 pm on Nov. 24, 2008 Acer customer service is the poorest IMO. But their computers are brilliant. -- Posted by blufindr at 10:32 pm on Nov. 24, 2008 Very nice. Meanwhile, Dell sucks balls -- Posted by MrRight at 10:34 pm on Nov. 24, 2008 Quote: from h a t t at 1:30 am on Nov. 25, 2008 one of my programming teachers swears by IBM and he's a smart dude. i think my next laptop will be an IBM. You can't go wrong, first time calling in, they got my information, problem and solution all in 5 minutes. My sister has a Sony Vaio laptop and I l spent an hour arguing with "Mr.Lastname, we need you to fax in your receipt to verify that this is your laptop" I PURCHASED THIS LAPTOP A YEAR AGO WHAT FUCKEN RECEIPT?!" Guy could barely speak english. -- Posted by MrRight at 10:36 pm on Nov. 24, 2008 Quote: from neotreo at 1:31 am on Nov. 25, 2008 ibm still makes personal computers??? wow... didnt know that Sorry its Lenovo support now. Amazing company to deal with. -- Posted by FurryPanther at 10:39 pm on Nov. 24, 2008 My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly. I finally gave up. They'll never get my service again. FP -- Posted by Ramellan at 10:41 pm on Nov. 24, 2008 thats cool -- Posted by MrRight at 10:48 pm on Nov. 24, 2008 Quote: from FurryPanther at 1:39 am on Nov. 25, 2008 My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly. I finally gave up. They'll never get my service again. FP So you have a lemon pretty much. This was my first time dealing with them and it was a great experience. If its hardware wont they send you a box and you ship it back to them to fix? Mine has 3 years warranty. -- Posted by FurryPanther at 10:54 pm on Nov. 24, 2008 Quote: from MrRight at 11:48 pm on Nov. 24, 2008 Quote: from FurryPanther at 1:39 am on Nov. 25, 2008 My tablet had 3 severe issues within 6 months, and it literally took me 3 months of calling tech support daily to get anything done. And guess what? That 'thing' was that they sent me a new stylus. The old one is still stuck, the screen still has burnt out pixels, and the docking station shill doesn't work correctly.    I finally gave up. They'll never get my service again.    FP So you have a lemon pretty much. This was my first time dealing with them and it was a great experience. If its hardware wont they send you a box and you ship it back to them to fix? Mine has 3 years warranty. They refuse to replace the tablet, even though it's fucking falling apart. They want me to pay for the service to get it done locally, after I spent god knows how much on the extended warranty. It's fucking stupid. I'll never buy from them again. FP