-- Posted by midnightcritter at 1:51 pm on May 22, 2006 I was talking to Enzeru about this the other day. What do we do if a member posts an eHelp and then later on posts the same thing in the forums? Or, posts the forum topic and then posts the eHelp? I know the mods can erase the eHelp, but what if the Support Leaders have already been rated? Do we just leave it? Also, there was an eHelp (my dad did something nasty) and uscmedic had replied and gotten rated (my reply showed up 2 minutes later, along with 2 more replies). He later saw that it was posted in the forums and "deleted" the eHelp. But if the eHelp was deleted, why does it still show up? Is it because all eHelps are cached? Or because one reply got rated, or because there were 3 or more replies? I'm a little confused on that. Thanks! -- Posted by JennyColada at 1:55 pm on May 22, 2006 I've always been under the impression to just leave both up, but I think that I remember us having a discussion over what to do, but I don't really remember the outcome. -- Posted by Enzeru at 1:56 pm on May 22, 2006 Good question because I am still not honestly sure on that one. I remember when some Ehelps would be deleted that were posted on the forums. I thought it was okay. I remember someone requesting it to stay there because the replies they were getting on the forum for not serious or near any help. -- Posted by insertnamehere at 2:11 pm on May 22, 2006 Leave both as it is a bit of an insult to the SLs to delete their answers. Definitely. Adding it to the forums simply means that they are interested in a less filtered viewpoint - the eHelp and the forums represent different queries by their very nature, thus they are not duplicates as the target audiences are different. For this reason (as well as the first one), both should stay. -- Posted by bri872002 at 2:27 pm on May 22, 2006 Unless topis are repeated in the eHelp system itself, I just leave them.  I see no reason as to delete them if they aren't spamming certain areas of the forums.  *Shrug.* -- Posted by Rhapsody at 3:15 pm on May 22, 2006 I feel as one of them should be deleted it. It kinda annoys me to see that someone puts in both a ehelp and post the exact same thing on the forums. AD, told me that when this happens that I should report it so that the moddie creatures can deal with it. -- Posted by Teneille at 3:34 pm on May 22, 2006 Quote: from Rhapsody at 10:15 am on May 23, 2006 I feel as one of them should be deleted it. It kinda annoys me to see that someone puts in both a ehelp and post the exact same thing on the forums. Actually, I feel the same.  Because, as SL's, we are aren't ONLY replying to eHelps.  We are also making our way around the forums, just like other members.  So, when we find ourselves reading an eHelp that we just replied to on a forum, we lose the opportunity (as some would say) to get rated, and I guess I feel like I have just wasted time.  Although, in reality, I haven't.  But that's what it feels like. And, if they are willing to post it on a forum, then is really an emergency?  Could be, I guess. But so many of the eHelps just aren't.  People just don't think that EVERYONE has to deal with breaking up with someone at some stage.  It's not an individual thing. Wow, ok.  Cynical today, anyway, that's what I think.  Or feel. -- Posted by bri872002 at 3:41 pm on May 22, 2006 Well, you aren't exactly replying to every single topic anyway.  Is it that difficult to just pass by one of them? -- Posted by Teneille at 3:58 pm on May 22, 2006 Quote: from bri872002 at 10:41 am on May 23, 2006 Well, you aren't exactly replying to every single topic anyway.  Is it that difficult to just pass by one of them? Oh I know that.  That's because I have started to attempt a life.  But that doesn't mean I don't feel bad if I can't or don't have time to reply.  And still doesn't change the fact that when I AM on, and I come across, that I feel that way.  Actually probably makes it worse, since my time on LW is becoming more and more limited. -- Posted by breathe deep at 9:10 pm on May 22, 2006 I think they both should just be left where they are.  I don't have a problem if somebody wants a variety of different answers, both from support leaders and non-support leaders.  I think it's somewhat understandable, especially if they tried posting in the forums and are just getting rediculous answers that aren't helpful. (Edited by breathe deep at 6:13 pm on May 25, 2006) -- Posted by nikki at 11:33 am on May 23, 2006 I've always left both up. -- Posted by katyduck at 9:56 am on May 24, 2006 I leave them. The member obviously felt like they REALLY needed help with an issue and had not gotten the help that they would have liked to have received from whatever medium through which they first asked for it. -- Posted by spam1989 at 10:46 am on May 24, 2006 i reckon both should be left up. some of you have mentioned about rating...it kinda feels like you just post on the eHelps just to get rated, rather than to genuinely help someone. I feel both should be left because with eHelps you can receive immediate replies with good and helpful suggestions from a few people. but the forum can give a wide range of opinions and suggestions, though obviously, maybe not so good. Why should one be deleted if they are both asking for and receiving - usually -  good advice? T -- Posted by midnightcritter at 1:18 pm on May 24, 2006 Okay, the thing about rating? (Maybe this should be another topic.) I know it's good that we have them, but the majority of eHelp posters don't rate. I don't mean to sound negative, but wouldn't it be logical to not have the rating at all? I can see this from both sides. The rating just gives us an incentive to pay attention to and answer eHelps. But then, if we answer a lot and we don't get rated, some may think we're wasting our time. I don't know. Just a thought. It's not that I'm frustrated that I don't get rated. I don't mind not getting rated; I'd still reply to eHelps, rating or not. It just seems...I don't know, a little...funny. *shrug* My opinion. Sorry if I sounded negative. (Edited by midnightcritter at 1:57 pm on May 24, 2006) -- Posted by nikki at 1:24 pm on May 24, 2006 I think it's annoying when people don't rate e-helps, but it's not the end of the world. -- Posted by insertnamehere at 12:39 am on May 25, 2006 I dislike the rating system intensely. I got negative feedback for not condoning a 17 year old wanting to have gay sex with a sexually innocent and unaware 13 year old for example. In short, it's not helpful. -- Posted by Enzeru at 4:57 am on May 25, 2006 Sometimes, I've found that people make Ehelps and give you a negative rating because they don't like you. (Which is wrong.) Even strange how a person complained that they don't get rated but yet when evreyone strokes their ego they don't rate me and someone else and they complained about that. Ha... Makes you wonder. -- Posted by katyduck at 5:19 am on May 25, 2006 Any sort of rating feature is obviously running the risk of being abused. I myself have received negative feedback in the past for a long well-thought-out thorough reply that I had spent a long time writing out, simply because I disagreed with their views on the subject and was trying to make them look at things from another perspective. It is, however, an incentive for members to help others in the eHelp system, if only to get on Most Support Members and receive points. Whenever it comes to support and advice I feel like encouragement is a lot more important than the possibility of a small percentage members choosing not to use the system correctly, and feel that under no circumstances should the rating be scrapped. Besides, it's useful. If you are constantly getting negative feedback then it should cause you to re-think your style of 'helping' and start to learn from the examples of other members who get higher ratings. -- Posted by insertnamehere at 8:14 am on May 25, 2006 No one constantly gets negative feedback. But positive feedback is often given for saying what the member wants to hear which doesn't help anyone and is just a waste of time. I'm not calling for it to be scrapped, but people set too much store by it. -- Posted by The Oath at 8:31 am on May 25, 2006 I can understand the argument against it, but I really think the rating system is a good thing. At times you may get a bad rating, for a good response for whatever reason (the person didn’t agree with you, doesn’t like you, etc), but the same thing can be said if you give bad advice, but you get a good rating (the person who is need of help might agree with you, or may even be friends with you). Although, it can be argued that this is a more rare occurrence, I think it mostly levels itself out. For the most part, if you are a good SL, you will get better ratings than if you are a bad SL. The rating system in my opinion is the best possible way for support leaders to know if they are shitty at giving out advice. I don’t think it should be seen as a contest, but more of a means of self-improvement.   (Edited by The Oath at 3:17 pm on May 25, 2006) -- Posted by Rhapsody at 2:14 pm on May 25, 2006 Quote: from Enzeru at 7:57 am on May 25, 2006 Sometimes, I've found that people make Ehelps and give you a negative rating because they don't like you. (Which is wrong.) I have also seen that happen on more than one occasion. People have rated Support Leaders as negative because they disagreed with the actions that they took, honestly I will not tell lies especially on the net, so if I do disagree with what someone has said, I would let them know and if I know that I can't possible put it in a nice way I just don't reply. Sometimes being told that what you did was wrong sometimes do help you, hell if I did something wrong and sent in an ehelp I really and truly don't expect that you guys will tell me that I was right. Honestly, some people can't stand to hear the truth and they lash out at us with a negative feedback. I do like the rating system on a whole, in some areas it encourages support leaders to respond to ehelps and in orders its stands as something that will allow support leaders to know how their support helped that person. However I wish that the user could reply and tell us why they didn't like it some that we can improve on it in the future.