LiveWire Peer Support NetworkPrintable Version of Topic "The Peer Support Leader Guide"
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-- Posted by The Professional at 6:03 pm on Oct. 25, 2007 The Peer Support Leader Guide: Basically, it's all of the editors' hopes that our fellow Peer Support Leaders will use this as a type of guiding handbook into their status as a support leader. We've tried our hardest to insure that all subjects were covered in detail, and believe this final version will clear up the grey-areas many support leaders experience. The Editors: This guide was constructed by various members of the Support Leader Team. These members gave their valuable time and efforts towards this fairly large project. The dedication of these members was simply astounding: Annastasia, audrey820, davjs, dreamweaver, iwashere85, MariJani, Periwinkle, Rastafarian, rinni, The Professional. And without further ado, the Peer Support Leader Guide: --- Support Leader Introductions: Support Related Articles: Our Tool Belt Articles: Novice Related Articles: Support Leader Conduct Articles: Miscellaneous: Rules Summary:
-- Posted by The Professional at 6:03 pm on Oct. 25, 2007 Emergency Help Basics: As a support leader, you will undoubtedly be confused and intimidated by the eHelp system. Don't let this discourage you, let it motivate you to learn more. Basically, it can be defined as a place where members post their problems, and expect quality help - a quality that sometimes is found lacking on the forums. Your main goal is to cover the issues that the member presents - which can range from cutting, relationships, sex, colleges, and just about any other subject you can think of. Some will break your heart, and some will seem trivial - but that isn't for us to decide in most cases. Replying: A commonly used strategy for new and old support leader is to review other eHelp replies from fellow support leaders. To get to the eHelp system, click the "eHelp" link directly below "Messages." Look at how the problems are answered, examine the length, understand that each member gets an individual reply (NEVER copy and paste full answers), see that links can be used, but do so sparingly. If 3/4 of your reply is from an outside source, you aren't upholding the original intent behind the eHelp system. As mentioned above, everyone gets an individual reply, make sure that when you reply you supply them with that individual reply, not a copy-pasted Google reply. Develop your own style as a support leader, and then stick to it. Don't expect to be amazing at the beginning, all good things take time. Don't be afraid to message other support leaders to ask questions, get clarification, or even get advice - it's expected. The System: There are also reward systems in place to reward everyone who participates. For example, each reply you make will return to you 8 reward points. Essentially, we are paid for the time we dedicate to the system, and it's meant to be a benefit, not the main reasons for replies. There will also be a weekly point giveaway for the three top ranked support leaders - the points range from 50, 30, and 15. The more positive ratings you get, the higher your chances get of winning that weekly giveaway. Also, as a support leader you'll be able to see the names of some of the members, when they decide not to post their eHelp anonymously or as a guest. Although we can see their names, other members who search the eHelp database cannot. So addressing members by their username in your eHelp reply is generally frowned upon, as it announces to the public who submitted that particular eHelp. Information privacy is very important to some, and thus we should try to keep that intact. Parting Notes: 1) You aren't expected to be able to handle every issue, and you aren't expected to make a huge amount of replies - but the eHelp system is part of being a support leader, and you should give it the attention it deserves when you find the time. 2) Plagiarism is not acceptable. It is fine to use outside sources, but when using content that is not your own, please make it clear that it is from elsewhere (and indicate your source).
-- Posted by The Professional at 6:03 pm on Oct. 25, 2007 Answer or Skip: This is one of those cases where you have to use your best judgement. You have to ask yourself if you are capable of helping in the situation. Read over the replies already made by fellow support leaders (if there are any), and see if you have anything to contribute that could help the person. The golden rule is that if you have nothing to add, then don't try to come up with something just for the sake of it - even if the person has zero replies. The person requesting help is benefited most when someone with knowledge and experience replies, not when someone forces a reply just to get them an answer. It would be best to move on to an eHelp that suits your expertise if you find yourself doing this. Another reason to possibly skip is if the eHelp already has plenty of replies. Generally, the more replies there are, the less new input is needed. Again, read over the replies, and see if anything you have can be added and formed into an acceptable reply. This really is a situation where your best judgement needs to used - if you're just making replies to make them, without adding in new content, or shuffling through your replies - people will notice, and you will lose respect as far as a support leader goes. One great reply is better than 10 mediocre replies. Parting Note: A good system to follow is that if you are struggling with a reply, it may just be best to mark as read. However, it's common for support leaders to feel guilty when taking such an action. If this is the case for you, don't be afraid to message the member (if they aren't a guest/anonymous) and just let them know your opinion, and explain to them why you decided not to post it on the actual eHelp. This will let them know people are reading it, but it may just take some time before a suited support leader comes along.
-- Posted by The Professional at 6:03 pm on Oct. 25, 2007 Vote to Delete (eHelp): Support leaders are given the option to "self-moderate" the eHelp system, with the understanding that we will do so fairly and accurately. This tool isn't one that should be utilized often, but there will arise times when an eHelp needs to be removed. For example, suicide eHelps, duplicate eHelps, topics not asking for PEER support, and technical questions would all need removal. Suicide eHelps absolutely must (as upsetting as it may be) be removed due to legal reasons, and should be removed as quickly as possible. Duplicate eHelps need to be removed because they are unnecessary, and at the same time may take attention away from other eHelps. Topics not asking for support (how to close an account, download music, etc.) do not belong in the eHelp system, as they obviously are not emergency situations. Technical questions (how do I use this cell phone, what's the best computer, how do I clear cookies) need removal as they are not the intention for the eHelp system - we want to limit it purely to peer support on a serious level. Through the history of the eHelp system, countless debates have taken place regarding what is an emergency, and what is not. It's important to understand that no one has the right to decide what is important to someone, and what may not be important enough to be an emergency. Basically, if someone feels like they need help, chances are high that their problem is worthy of the eHelp system. We can't be the deciding factor of why someone may have decided to use the eHelp system, and we should never try to be. Keep in mind they may be trying to avoid spammy short replies, being too harshly judged by members, or even being seen by a moderator (the eHelp system is 100% anonymous when a user chooses to submit an anonymous eHelp). Parting Note: When in doubt, don't be afraid to message a Peer Support Leader moderator to get a second opinion. It's also important to note that if you are the last support leader to vote to remove an eHelp reply, you should get in contact with that member. This will allow for you to explain why their eHelp was removed, and if both parties are willing, you may be able to provide some help to the user.
-- Posted by The Professional at 6:03 pm on Oct. 25, 2007 eHelp Overload: eHelp overload refers to the feeling that every support leader will eventually have. It's the realization that you're never going to be able to help them all, which can be fairly upsetting for someone who truly enjoys helping people. The important thing is that you figure out how to handle this, so as not to let your light burn out. Take a deep breath, and remind yourself that if you help one person that day, that's all that really matters in the long run. In the grand scheme of things, there are endless people who need help, and as long as you're doing your part, giving it your all, then that truly is all that matters. When the eHelp gets busy, and you feel yourself getting overwhelmed, look for the older eHelps that are still green. That way, when you reply to them, you're helping the person AND your fellow support leaders by making the eHelp number go down, helping with the overload the system may be experiencing. Remember, only reply to ones that you feel comfortable with; if you find yourself having to think of things to say, there's probably a good chance that this eHelp may not be right for you. You will eventually feel this overload feeling, you just have to figure out your own way to combat it. Do what you can, and that's all that is asked of you.
-- Posted by The Professional at 6:04 pm on Oct. 25, 2007 eHelp Group: The eHelp Support Leaders Group was established by JennyColada "in the old days" when LiveWire was young, innocent, and inexperienced in the recording of important dates. Truthfully, we do not know when this historic group came into being. Rough estimates have been made, but nothing concrete has been generally accepted. In order to understand this group, one must understand the woman who founded it. JennyColada is an icon of the open, selfless, and generous atmosphere that is the cornerstone of providing peer support. Her dedication to LiveWire, its members, and the ideals for which we stand has been unfaltering since July, 2002 when she joined our team. It was her astute mind that led her to found a group to connect support leaders in unprecedented ways. Though today these paths of communication may seem ordinary and are undoubtedly taken for granted, we must never forget that they were formed with diligence, brainstorming, and large investments of time for the betterment of support leaders, moderators, members, administrators, parents, friends, and visitors to our beloved site. The group is a testament to LiveWire members joining together to improve the quality of support that is already so high. It is thrilling to see support leaders take it upon themselves to create this vital group. The groups feature was written expressly with efforts like the eHelp Support Leaders Group in mind, and its success in opening the door for groups like it is commendable. However, the true praise goes to members like JennyColada who see a need and find a solution. Let us follow her example, and the work of countless others, to drive future innovation and peer support. The future looks bright. Parting Note: In theory, you are to be invited when your support leader application is accepted. However, sometimes mistakes are made. Feel free to message The Professional for an invitation into the group - we really would love to see you.
-- Posted by The Professional at 6:04 pm on Oct. 25, 2007 Vote to Delete (Forums): Support Leaders have the ability to vote for posts to be deleted on the forums (via the red Hide button). It's David's intention to move towards a self-moderated community, and this is helping in the direction of that goal. However, this certainly doesn't mean you can vote to delete all material that you personally disagree with; that will lead to your definite removal as a Peer Support Leader. LiveWire follows guidelines, and you should know them before taking a step to remove someone's post. Specific guidelines can be found here, as well as the normal community guidelines - read them completely, and make sure you understand them. If you have questions, do not be afraid to message a moderator to have those concerns cleared up. It's better safe than sorry. It's been reached by a general consensus that Support Leaders are only to target the 'easy' stuff, by that we mean the posts that are quite grossly guideline breaking, such as promoting harm (in jest or not), posting of personal information, etc. In a sense, avoid the grey area postings, and focus more on the obvious. We aren't moderators, and our ability to handle serious situations can only go so far. Again, if you have a question or concern about a post, do not hesitate to message a moderator for clarification. This power doesn't give you the power to automatically remove posts, it takes TWO votes of believing that the post is unacceptable for it to be removed. So when you put one up for hiding, you are one vote, and then the next person that sees it will either choose "dump," or "keep" options. It's also important to note that it's generally viewed as immature to have "voting" battles - where someone votes to keep, and someone else continues to vote to remove. Before you participate in such a battle, message a moderator. One large grey area is the deal of 'No Contribution' replies. This is where perspective comes in, one must think "How does this relate? Does this help the poster in any way? Does it answer the question? Does is add anything to the conversation at hand?" There are many criteria that a no contribution post has to follow before it can actually be considered no contribution, and trust me, it can get messy. When encountering something that you think should be deleted there is a lot of grey matter, much of it depends on context, perception or looking into how the poster interprets what they posted. For example many jokes may be misconstrued by others, and may be taken literally, while it is was originally meant to lighten the mood, there becomes a point where you need to use your discretion on whether or not a joke goes beyond a certain line of acceptability. For the most part, if you don't know about whether a post should or should not be deleted, don't be afraid to ask your fellow support leaders or even a moderator. Their experience and insights will prove invaluable for the most part. It's also important to note that we all make mistakes. There will eventually be a time where you realize you may have made the incorrect decision when removing a post. The best thing for you to do in this situation is message the member, and let them know you realize you made the mistake, then encourage them to contact a moderator to have the post readded. As it is now, we lack the ability to do so ourselves, so we must go through moderators to have that done. Don't be afraid to do it. Parting Notes: 1) Support Forums (such as Teen Depression and Emotional Imbalance) and Social Forums (such as Deep Thoughts and Random Musings), as you should know, have very different purposes and goals, and you should take that into consideration when using your moderation tools. An "LOL" post would generally be acceptable in DTRM, but highly unacceptable in TDEI, for example. Keep these standards in mind, but be sure to not go overboard. For example, 'tough love' is not necessarily against the guidelines, as that type of style is still supportive in nature. 2) You may come in contact with posts that do not have the red "Hide" button placed on them. This happens in special forums, and for anonymous posts. The forums you cannot moderate include: Rants and Angry Arguments, LiveWire Members of Yore, and the Intellectual Forum. 3) You should never hide replies made in your own thread - there are absolutely no exceptions to this rule. One of the most important principles that Support Leaders should go by when removing someone's post is that they are sure they are unbiased towards the poster and the post itself. If you remove a post made in your thread, even though it takes another vote, it automatically throws up red flags of a possible partial decision. Post the link in the Hide Group if you'd like, but do not, under any circumstances, vote for it yourself (1st or 2nd). 4) Posts that quote someone but fails to add any original content should not be moderated (example). In short, doing this type of thing is no different than quoting another user and simply replying with "QFT" or "^". It expresses agreement, or reinforcement.
-- Posted by The Professional at 6:04 pm on Oct. 25, 2007 What to Report: As a support leader, you've been given the ability to further help out LiveWire by "hiding posts." This not only helps keep the forums clean of guideline breaking comments, but it also takes the workload off the moderators themselves, who already have enough to do. However, there is a catch - some members deserve more than just having their post removed, such as a warning, or even a denial of service. If you hide their post before notifying a moderator of its existence, it's extremely likely it will be looked over, and the member in question may not get the attention from the moderators that they deserve. To avoid this, you're going to have to distinguish between posts that need removal, and posts that need to be reported and then voted to delete. Remember, moderators can see removed replies, but they sometimes need a little help in noticing them. To help you become acquainted with the two different kinds of posts, there are a few basic guidelines to go by that may prove extremely useful to you. For example, posts encouraging harm (even in jest), posting sexually explicit material, soliciting sexually explicit material, and member spamming should all be reported for further review by the moderation team. You should also report all replies you vote to delete that are made by warned members. Parting Note: It's important to mention here that anything that you feel is an abuse of the anonymous feature should be reported to the moderation team. However, those replies should not be voted to remove. As you are aware, only moderators can see the identity of an anonymous poster, and you need to have all of the information before taking appropriate action. The identity of the anonymous poster plays a large role in deciding whether the post is actually an abuse of the feature.
-- Posted by The Professional at 6:04 pm on Oct. 25, 2007 Topic Moving: A very important although side part of being a support leader is that you've been granted the ability to move topics into their appropriate forums, in case the original poster is mistaken. However with everything, there is grey matter, about what should go where. A good thing is to try and think about it from the other person's perspective - "Can the topic content relate to the forum heading, in some way?" If you can see how it relates then the poster has not made a mishap, and perhaps is trying to mean something by putting it there. You need to ask yourself, "Is there a 'better' place for this?" All people make mistakes, and they don't always put their topics in the right areas, if you feel 100% that the topics original content would be better somewhere else, then yes, by all means move it to where you believe it best fits. Expect to defend yourself, but also be open to the perspective of the other member. If they make a good case for why their topic was not misplaced, and you can see their reasonings, don't stand on a soapbox because you're the one with power, as said previously, everyone is able to make mistakes, and that definitely includes the support leader team as well. Remember it takes great person to admit they're wrong. Regarding when another support leader inappropriately places a topic, don't necessarily take it upon yourself to abruptly move the topic, they've got the ability as well to fix their own mistakes, notify them of it. Doing otherwise seems like action-whoring, even if you do have the best intentions, it can be better just to drop a nice private message asking them about it rather then forcing it upon them. It's also important to say that if you ever find evidence that a support leader is abusing the power of moving topics, by placing topics that shouldn't be in the 'graveyards' (unused forums) for example, then report them to a moderator for power abuse; but remember you must hold first hand evidence of this to actually lend your stance any merit. You also may want to be aware of newer members who misplace their topics often. You have to keep in mind that a forum setting may be new to young people, and it's a good chance that forums are completely foreign to them. When you notice that a newer member is continually placing their topics in the wrong forums, it's generally expected of you that you contact them, and let them know the natural order of things. Make sure your message is friendly, you don't want to offend them just because they are new. Generally most novices will start posting in the correct forum, but there will be some who pay no heed at all. If you have to move more than two threads in a day it is suggested to send them a quick message asking them to pay better attention. Also please make sure that your message is friendly, even though you are warning them of the possible consequences of posting in the wrong forum too many times. Many novices feel embarrassed, but will tend to make less posting mistakes. Have them check out this link, as well. Lots of members of LiveWire only peruse the teen section, and don't know anything about the college or technical forums of LiveWire, often questions about those will be posted in DTRM, simply because the member doesn't know about their existence. Don't be afraid to move it, although the response you might get isn't necessarily the warmest message ever. Parting Notes: 1) The golden rule when topic moving is that "if you're unsure, don't move it," talk to the member and/or another support leader/moderator to get their opinions if you're inclined to do so. Two heads are always better than one. 2) Do not move topics from the specialized forums (The Serious Forum / Intellectual Forum / Support Leader Discussion / Yore). If you believe a topic to be improperly placed here, report it to a moderator. 3) If you notice that a genuine support topic is improperly placed, be slightly more vigilant in ensuring it is moved to the correct forum. 4) Do not move topics that you know will be removed by a moderator. Instead, simply report them and have them dealt with in one swoop. Moving and then reporting is redundant.
-- Posted by The Professional at 6:04 pm on Oct. 25, 2007 Hide Group: In a sense, this group was created to ensure posts that needed to be hidden were promptly removed. It was quickly realized that sometimes certain posts could have one support leader vote, and go hours, days, or even forever without another leader spotting it, and removing it from the thread. This group directly combats that, and does a great job at it. When a support leader posts the link to a reply that needs to be hidden, other support leaders quickly check the group, and assist in the removal. Once you become comfortable enough to begin hiding replies, this group will eventually prove a great asset. However, don't be too eager to post threads in the group that you've voted for. A lot of times, support leaders are extremely quick to browse new topics. This means that your votes will quickly be "seconded" by other support leaders. A good rule of thumb would be thus: Don't inform other support leaders of a post that needs removal until the topic falls out of the Fresh Topics list. Newly posted topics are always hugely checked by everyone, including support leaders. Attention drops drastically when the thread falls out of the list, thus attention may need to be brought back to it if one of your votes are missed by the team. Parting Note: This group is invitation only. If you feel this is something you'd like to participate in, please message Spice for approval.
-- Posted by The Professional at 6:04 pm on Oct. 25, 2007 Novice Basics: Your novices are part of the kit when you are given the title of support leader. All new members are assigned one randomly out of the current leaders online. In a sense, the more active you are, the more novices one will get. Once you get a novice, your sole responsibility is to be there for them at their discretion. You are their new best buddy, and if they need something, you want to be the first person they contact, and help them in any way they may need. LiveWire can be a very confusing place at first, especially for young users, or users who are not used to a forum like environment. They may have questions that are covered in the FAQ, or common knowledge questions - you're there to help them with that. Direct them to the proper FAQ, answer their question, point them in the right direction; you're their big brother or their big sister. Now, don't start freaking out just yet. It's a very rare occurrence that a novice will actually contact you. Don't create this picture for yourself that you're going to be flooded with messages, because that isn't the case. Most times, the questions will come few and far between, and ideally, you'll have plenty of experience so to provide a clarification for whatever question they have. Check the FAQs yourself, message friends, message a moderator - use the resources available to you to help them if you don't know the answer to their question. To view your novice information, click the "Novices" link under "Messages" and "eHelp." This will take you to a page that will basically display everything you need to know about them - their days active, posts, and your retention of them as a whole. You should also be aware that there is a weekly contest regarding the novices. The more you retain, the higher your score is - the three people with the highest score will receive posts ranging from 50, to 30, to 15. It's an extremely random process, and if you win, consider yourself lucky.
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Troubled Novices: Basically, you can divide novices in trouble into two categories: genuine members who as new members, made mistakes; Then, we have the trolls/previously banned members/bots who are beyond our help. Genuine Member Situations: If the novice replies, then do try to answer their questions (which may involve talking to the moderators). Don't get angry - stay calm and civil and be patient. Remember these guys and girls are new and it can be frustrating at first. A lot of people get annoyed about being warned, but your job isn't to rant at them - it's to explain what they did wrong, and try to get them on the right track. Spambot, Troll, and Previously Banned Member Situations: Trolls/Banned Members: These members came here to LiveWire specifically to cause trouble. They know what they are doing, and they won't care when they are warned/put up for DoS, let alone if you message them. Again, check the private message to find out the specifics, then decide from that rather or not they are worth a message - most cases, they won't be. Parting Note: A good golden rule to go by is that if there remains a slight possibility that you can help someone get back on track, then send them a friendly PM - it might just be all it takes.
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Welcome Message: As you may remember, when you first joined LiveWire the first message you received was a warm welcome message from your very own Peer Support Leader. Now, it's your turn to return the favor to all of the new members that are assigned to you, by personally creating a similar message for them. Keep in mind that everyone who reads this will, in theory, be brand new members, and will be highly confused about everything that is LiveWire. You want to break them in as gently as possible, showing them the most important aspects of the website, creating that supportive atmosphere for them, just as your support leader did for you. Don't take the easy way out and never personalize your message - this could mean all the difference in the world to someone who is new to our website; first impressions mean a lot. Don't be afraid to get creative with this message; show LiveWire is going to be a fun place for the new member. However, don't forget the main idea behind it is to inform the member, not entertain. Include information that you think would be important to them, put yourself in their position, remember what you were confused about. A few ideas may include explaining who you are and what a support leader actually is, giving links to the FAQs/Guidelines & Forum Etiquette, (although that is already in the standard custom welcome message, and doubly posting it could cause confusion, it's merely an example) and making it clear you're there for their use, and if they ever need help, you should be messaged. Parting Note: To set your custom welcome message, click "Novices" under "Messages" and "eHelp" in the side bar. You will be taken to your Novice Page, and from there click "Customize Welcome Message." It's also important to note that with your Custom Welcome Message, a standard message will also go out to the new members. That standard message appears directly below the space where you type your own message, on the "Customize Welcome Message" page. It is suggested that before you go and customize your welcome message you first read the standard message that you cannot change, this would be to avoid things like doubly reinforcing what is already said in the message.
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Image While we are not asking you to change your LiveWire identity, it is important for you to understand the weight of the support leader status. Just because someone did not make an eHelp for us, does not mean their problem is minuscule. It is imperative that you do not take your image of a Support Leader too lightly, because the members around you won't. One non-supportive post made by you in Teen Depression & Emotional Imbalance could cause you and the status itself to lose credibility from the members. All members deserve just as much of a thought out response as those seeking advice through eHelps. Remember, you were accepted by the moderators on this site for one reason: you demonstrated above average dedication to helping your peers on the forums - this shouldn't be forgotten. Now, with all of that said, it's important to note that you aren't expected to be a complete help machine. Every support leader eventually lets loose, and no one expects you to be the one that doesn't. However, like all things, there is a time and a place for that. Certain forums are considered "support forums," and these should be taken extremely seriously. But, there also happens to be an entire section of forums that were created specifically for the light hearted topics (Deep Thoughts & Random Musings, for example) - and these can be treated as such. Don't be afraid to kind of let loose in these forums, let your support leader principles down a bit, but don't carry it over the line. Guidelines must be followed in every forum, and for us, even followed a bit more. It's important to remember that by becoming a support leader, you've also applied to be a representative of LiveWire; you speak for LiveWire when you're given the support leader title. You should try to keep in mind exactly what that means, how does a representative act, how should we display ourselves? Ultimately, it's completely up to you to decide how to display yourself; but, as always, know that every title and ability comes with responsibility.
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Private Conversations: There are three main reasons why a member may try to get into contact with a support leader: for support, to complain, or show appreciation. Support: Complaint: Appreciation:
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 The Serious Forum: In a nutshell, The Serious Forum is a discussion-based version of the eHelp system. As you may know, when a user submits an eHelp, they are incapable of posting in that particular topic again; this is how The Serious Forum (shortened to TSF) differs. The need was recognized that some users prefer the opportunity to respond back to their supporters, and some support leaders prefer to have the ability to talk directly with the person they are supporting - TSF accommodates that need perfectly. It works just as any other forum, with the exception that it's strictly support related, and protected from non-support leader replies, with the exception of the original poster. Your conduct and supportive replies, however, will still be held to the same high standard, as if it was eHelp. This forum is not for general discussion, and any replies you make should be made with the intention of supporting the user with whatever their concern may be.
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Support Leader Reviews: What is the SL review? Who conducts them? When are they? What exactly happens? What are the ratings?
What happens if I'm put on probation? After being placed on probation you will have one month to make improvements. You will then be reviewed again on the basis of what you've done during that time. The moderator conducting the review will give you another rating, and what happens next depends on what that rating is.
I have personal circumstances which make it difficult for me to give support right now - will that be taken into account? If you have personal circumstances which impact your ability to give support or be active on the site, it's up to you to tell us about them. If you do and we agree that it's a valid reason, then we'll work with you to enable you to keep your status until such time as you can return to the site.
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007
Rules Summary:
eHelp Removals:
Post Removals:
Topic Moving:
What To Report:
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Resources:
-- Posted by The Professional at 6:05 pm on Oct. 25, 2007 Conclusions: davjs - The pride I feel to work alongside this talented team of support leaders is greater than my love of sushi, and you should know that I would eat sushi three meals a day if I could afford it. iwashere85 - I appreciate all that has happened with this. I am glad that Jesse could take my idea, and turn it into this fantastic thing. Thanks to all of the other support leaders that truly showed that they deserve to be support leaders. Rastafarian - Remember this is an always expanding and adapting project, if anyone has any ideas please PM (Jesse or myself). rinni - Working with members who have been Support Leaders longer than me was a great experience! I feel like I know/understand more and am glad that I was able to work with people so dedicated to make this happen. The Professional - Working with a team of such experienced and dedicated support leaders was a wonderful experience! Thanks definitely goes to everyone who stayed so dedicated and understanding during the development of this project! And from all of us: Thank you all for taking the time to read and apply these subjects. It's our hope that it will be of some use in your time as a Peer Support Leader.
-- Posted by The Professional at 6:06 pm on Oct. 25, 2007 Reserved for future additions.
-- Posted by iwashere85 at 6:09 pm on Oct. 25, 2007
Hey Guys, Well, even if you do not choose to use this guide, you can always use is as a backup, in case you are not sure of anything. If you have any problems or questions, message Rasta, Prof, or I. :) -iwashere85
-- Posted by Rastafarian at 6:12 pm on Oct. 25, 2007 Looking awesome. Enjoy.
-- Posted by iamironman at 7:37 pm on Oct. 25, 2007
Very well written, Pro!
-- Posted by The Professional at 7:40 pm on Oct. 25, 2007 Thanks Iron - but it was very much a team effort! :-)
-- Posted by SwiftPainfulSparrow at 8:34 pm on Oct. 25, 2007
You guys don't get out enough Pretty savvy, Jesse (et al)
-- Posted by davjs at 8:48 pm on Oct. 25, 2007 I'm loving the guide. Nice work everyone!
-- Posted by ImSoHappy at 2:46 am on Oct. 26, 2007 Nice work guys, that's really cool, i for one really appreciate what you've done here, and i'm sure many others will feel the same way. -Thanks :)
-- Posted by Seanee at 3:49 am on Oct. 26, 2007 Really great guide book! Well done team! :-)
-- Posted by FaIrY 89 at 6:31 am on Oct. 26, 2007
Great work guys, this guide is really well put together. |
